Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Schroeder

Washington

Summary

Results-driven individual with a deep passion for video games, board games, and card games. Committed to pursuing career growth and aspiring to excel as a Retail Store Manager. Demonstrates a strong work ethic, exceptional organizational skills, and a keen ability to adapt to fast-paced environments. Strives to deliver outstanding customer service, build lasting relationships, and drive sales through effective team leadership and strategic decision-making.

Overview

9
9
years of professional experience

Work History

Mobile Expert, Acting RAM

T-Mobile
11.2022 - Current
  • Maintained knowledge of policies, products, and services offered by the company to best sell and assist customers as well as support my team
  • Acquired comprehensive knowledge of the responsibilities and protocols associated with various roles I had not attained which allowed for a seamless transition into those roles
  • Assisted in the training of new hires through role-playing, shadowing and coaching
  • Maintained flexibility to assist stores in the area as well as my home store
  • Performed normal customer service duties such as selling, de-escalating customers, trouble shooting and resolving customer issues, and providing the T-Mobile BEST model for customers
  • Collaborated with management to enhance my skills and cultivate my potential for leadership
  • 2023 Top 27% of the company, 2024 Top 20% and 2x Winner's Circle
  • Increased Store performance matrixes by 10% or more

Customer Loyalty Team Leader

AT&T/DIRECTV
03.2021 - 09.2022
  • Top Performing Retention Specialist in NPS, Call Handle Time, and Customer Retention
  • Team Leader duties such as coaching and mentoring new and existing team members
  • Demonstrated professionalism in a fast-paced and high-stress environment
  • Part of a retention resolution team that was the last line to resolve and retain customers
  • Initially hired on while AT&T owned DirecTV and continued with DirecTV after the sell
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Customer Sales Representative

GoWireless
07.2020 - 03.2021
  • Successfully managed remote sales and troubleshooting processes
  • Worked in a fast paced call center environment
  • Utilized product knowledge to assist customers efficiently and reduce wait time
  • Authorized Retailer for Verizon

Associate Store Manager

Enclave Games
06.2016 - 07.2019
  • Managed daily operations of a hobby store, including opening/closing, store management, and providing exceptional customer service
  • Managed inventory and stock levels, ensuring efficient order fulfillment and maintaining organized store displays
  • Planned, marketed, and successfully executed various events in the store to engage and entertain local players
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Education

Mathematics

Anderson University
Anderson, SC

Skills

  • Sales expertise
  • De-escalation techniques for customer service
  • Problem-solving expertise
  • Effective communication
  • Team coordination
  • Mediation skills
  • Experienced with Microsoft Office Suite

Timeline

Mobile Expert, Acting RAM

T-Mobile
11.2022 - Current

Customer Loyalty Team Leader

AT&T/DIRECTV
03.2021 - 09.2022

Customer Sales Representative

GoWireless
07.2020 - 03.2021

Associate Store Manager

Enclave Games
06.2016 - 07.2019

Mathematics

Anderson University

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