Darren Naquin
New Orleans,LA
Summary
Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
06.2016 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Sales Supervisor
MCM Worldwide
08.2022 - 11.2023
- Monitored daily sales performance and provided feedback to each team member.
- Checked store merchandise regularly for proper display and replenishment.
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Maintained up-to-date knowledge of products and services offered to customers.
- Educated clients on brand history.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Key Holder
Dollar General Store
01.2015 - 06.2016
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Bachelor of Science - Sociology
Nicholls State University
Thibodaux, LAAssociate of Arts - General Studies
L.E. Fletcher Technical Community College
Schriever, LA05.2023
Skills
- Operations
- Sales team oversight
- Objection handling
- Sales Training
- Delegation skills
- Public Speaking
- Sales Coaching
- Product and Service Sales
- Staff Management
- Sales expertise
- Shrinkage Control
- Display Maintenance
- Sales team assistance
- Customer Retention
- Inventory Control
2020 Winners Circle
One of four winners in NOLA West district for displaying greatness in overall quarterly sales.
Timeline
Sales Supervisor
MCM Worldwide
08.2022 - 11.2023
Mobile Expert
T-Mobile
06.2016 - Current
Key Holder
Dollar General Store
01.2015 - 06.2016
Bachelor of Science - Sociology
Nicholls State University
Associate of Arts - General Studies
L.E. Fletcher Technical Community College