MARCO ROMERO

Resolve customer complaints regarding sales and service.
Achieving monthly goals in activations, upgrades, and emerging
products.
Being knowledgeable in all products and their respected
operating systems.
Performed follow up calls with customers to make sure they
were satisfied in the service and product they purchased.
Listened and communicated with the customer to ensure that
they received the best deal at the point of sale.
Knowledge in bundling additional services or items at point of
sale that would be beneficial to the customer.

• Creating and adjusting schedules three weeks in advance
• Ensure that all employees are compliant on trainings and in dress code
• Organized events for BTRO weekends where we offer free food or entertainment to our customers to drive sales
• Increased sales and surpassed goals set for location monthly
• Recruited top talent to increase store performance
• Held weekly one on ones with reps to talk about past performance, areas where improvement could occur, and to give praise
• Mid sale coached and performed exit reviews with customers to ensure customer was satisfied with store visit
• Performed role plays with reps to ensure they knew promotions and to teach them new ways to upsell/bundle new products
• Keep up with inventory levels to ensure replenishment is sent to the store in a timely manner
• Conducted daily, weekly, and monthly inventory counts
• Created performance plans for sales reps
• Ensured the store was up to par to run a successful business
• Managed multiple locations at once for a period in time.

• Knowledge in receiving cellular accessories and phone inventory
• Performing phone and accessory scans weekly and monthly
• Assisting store manager in daily operations such as paper work scans, deposits, phone transfers, and the four step sales process for reps
• Ensuring all customer concerns and questions were answered while visiting the store
• Knowledge in following up with customer surveys and addressing detractors
• Ensuring that we improve on customer satisfaction in store
• Experience in marketing our weekly deals on social media platforms as well as door to door advertising
• Maintaining store planogram and demo devices up to par with
• Sprint compliance.

• Resolve customer complaints regarding sales and service
• Achieving monthly goals in activations, upgrades, and emerging products
• Being knowledgeable in all products and their respected operating systems
• Performed follow up calls with customers to make sure they were satisfied in the service and product they purchased
• Listened and communicated with the customer to ensure that they received the best deal at the point of sale
• Knowledge in bundling additional services or items at point of sale that would be beneficial to the customer.