EBEN DOTEN
Reliable and upbeat customer service representative, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. I have a passion for helping others and welcome the opportunity to showcase this in a new setting; where I can build a career, and provide for my growing family.
Work History
Mobile Expert
2 Years 3 Months- Advised customers on device, plan, and accessory options aligned with usage needs and budget.
- Educated customers on features, promotions, and service benefits to support informed purchasing decisions.
- Resolved billing, device, and connectivity issues through clear troubleshooting and product knowledge.
- Processed activations, upgrades, and account changes accurately using retail sales systems.
- Helped train new associates on product knowledge, sales processes, and customer engagement techniques.
Personal Producer
1 Year 2 Months- As a licensed life insurance agent, I was responsible for consulting with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details.
- Provided rate quotes and coverage recommendations; assisted with long-term planning.
- Assisted with completion of application and other necessary paperwork needed to obtain underwriting approval.
- Prospected new leads through referrals, networking, and outreach to expand the agency sales pipeline.
Service Sales Representative
6 Years- Service sales representative- SSR position is an account manager for each of the customers assigned to them.
- Maintained the specified program for each individual customer to suit their needs and adapted their programs as those needs changed.
- Trained and mentored new employees to enable their success in managing individual routes.
- Supervised 5 SSRs directly and oversaw the branch's daily operations.
Courier / Ramp Agent
7 Years- Delivered packages as Courier, ensuring timely and accurate deliveries throughout tenure at FedEx.
- Supervised a team as a Ramp Agent for 5 years and as a Dangerous Goods/Hazmat agent for 5 years, including 3 years as lead agent in both roles.
- Coordinated timely unloading and loading of packages from shuttle trucks and aircraft, while auditing and building bill-of-lading and hazmat paperwork daily.
Education
BS - Science and Humanities
High School Diploma
Skills
Accomplishments
Cintas SSR of the year for my branch in 2020.
Cintas Promoted to Service Supervisor 2021
Certification
- Certified Route Trainer, Cintas - 2018-2022
LANGUAGES
Disclaimer
To whom it may concern, I believe my background in customer service makes me an ideal candidate for the position posted. My goal is to ensure that any interactions with clients be a positive one, maintaining that it is my job to help not hinder, but provide any support and information that is needed. I appreciate your consideration of my resume, and I look forward to speaking with you soon.
Sincerely, Eben Doten