ISABEL VELA

• Assisted customers with billing, account, and service-related concerns, ensuring high-quality support and resolution.
• Audit customer accounts to identify cost-saving opportunities, service improvements, and solutions based on individual needs.
• Process applications, account changes, and new account setups with attention to accuracy and documentation.
• Resolve customer issues through internal support channels and communicate clearly throughout the resolution process.
• Supported sales goals by recommending products, accessories, services, and protection plans while managing multiple customer priorities.

• Promoted to Weekend Supervisor based on performance; supervised staff operations and helped ensure timely order completion and delivery.
• Coordinated delivery routes and tracked customer orders while communicating scheduling and delivery needs with employees and drivers to ensure timely service.
• Coordinated delivery routes, tracked customer orders, and communicated scheduling and delivery needs with employees and drivers.
• Processed payments and entered orders while verifying customer information for accuracy prior to shipment.
• Cultivated strong client relationships through ongoing support and timely resolution of order concerns, enhancing customer satisfaction.
• Built strong client relationships through ongoing support, follow-up, and timely resolution of order concerns.
• Generated leads and maintained lists of prospective customers to support sales and business development efforts.

• Created social media content for TikTok and Instagram, increasing community awareness and engagement.
• Assisted with outreach initiatives and coordinated events, attracting and connecting with prospective patients.
• Assisted with outreach initiatives and event coordination to attract and connect with prospective patients.
• Supported marketing strategies that enhanced customer acquisition, engagement, and retention.

• Prepared and distributed food, hygiene products, and essential resources to support well-being of at-risk youth and adults.
• Provided information and referrals to public and private agencies and community services for additional assistance.
• Maintained outreach records and tracked services provided using Salesforce.
• Contributed to social media content creation and community engagement initiatives to enhance outreach effectiveness.
• Facilitated information and referrals to public and private agencies and community services, connecting individuals to crucial assistance.

• Assisted customers with purchases, returns, account inquiries, and problem resolution.
• Assisted customers with purchases, returns, and problem resolution, enhancing overall shopping experience.
• Fulfilled online orders to ensure timely same-day pickup and drive-up services, contributing to customer satisfaction.
• Collaborated across departments to streamline daily operations, improving customer experience and support across functions.

GPA: 3.50

• Dean's List (2021-2023)