Dajia Robinson-Poley
Kapolei
Summary
Dynamic and dedicated professional with experience as a Behavioral Health Technician at the United States Army, skilled in behavior monitoring and mental health support. Proven ability to lead teams and mentor staff, enhancing service quality and fostering a collaborative environment. Committed to conflict resolution and effective communication to achieve optimal patient outcomes.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
United States Army
10.2024 - Current
- Provided direct patient care in accordance with treatment plans and protocols.
- Assisted in conducting therapeutic activities to promote mental health and well-being.
- Monitored patients' behavior and reported changes to healthcare professionals.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
Child & Youth Program Assistant
Child And Youth Services
04.2022 - 10.2024
- Assisted in planning and implementing engaging activities for children and youth, fostering developmental growth.
- Supported case management by maintaining accurate records and documentation for program participants.
- Collaborated with team members to create a safe and inclusive environment for all participants.
- Monitored participant progress, providing feedback to enhance individual development plans and goals.
- Mentored new staff in program protocols and best practices, promoting consistency in service quality.
Food and Beverage Attendant
Applebee's Neighborhood Bar & Grill
11.2017 - 04.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated food and beverage orders, maintaining accuracy and efficiency during peak hours.
- Trained and mentored new staff on restaurant procedures and best practices for service delivery.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and encouraging repeat visits.
Assistant Manager
Ocean City Bicycle Center
06.2016 - 09.2021
- Led team in executing daily operational strategies to enhance service delivery and customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05-2023
Skills
- Behavior monitoring
- Staff mentoring
- Mental health support
- Conflict resolution
- Communication skills
- Team leadership
- Emergency response
Timeline
Behavioral Health Technician
United States Army
10.2024 - Current
Child & Youth Program Assistant
Child And Youth Services
04.2022 - 10.2024
Food and Beverage Attendant
Applebee's Neighborhood Bar & Grill
11.2017 - 04.2022
Assistant Manager
Ocean City Bicycle Center
06.2016 - 09.2021
Bachelor of Science - Health Sciences
Arizona State University