Dakarai Williams
Tallahassee,FL
Summary
I am a highly motivated and resourceful Student Sales Associate with customer service and sales experience. I focus on improving the buying experience and elevating the company profile for customers and staff using my diverse backgrounds. I am consistently recognized for my personability and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Instructor
Otis Redding Foundation
08.2022 - Current
- Assisted with special events and programs.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided administrative support to department leads to help organize events and fundraisers.
- Facilitated community outreach to expand participation and support.
Intern
Broadcast Music Inc.
06.2023 - 07.2023
- Analyzed problems and worked with teams to develop solutions.
- Actively listened to customers, handled concerns quickly, and relayed significant issues to supervisor.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers via phone, email, or person to provide information.
- Provided project progress updates and proposed solutions to issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized, and input information into digital database.
- Answered constant flow of customer calls with minimal wait times
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL04.2025
High School Diploma -
Mount De Sales Academy
Macon, GA05.2021
Skills
- Project Management
- Client Relationships
- Verbal and Written Communication
- Special Assignments
- Recordkeeping and Confidentiality
- Project Management
- Strategic Planning
- Computer Skills
- Creative and Resourceful
- Telephone Etiquette
- Staff Assistance
- Time Management
Accomplishments
- Soundtrap Platform Summer Engagement Project- Best High School Song Winner for song entitled “Rest Empowered" 2020
- MACONIT Artist of the Year 2022
- Pepsi SWAC Classic DJ champion November 2022
Timeline
Intern
Broadcast Music Inc.
06.2023 - 07.2023
Customer Service Representative/Instructor
Otis Redding Foundation
08.2022 - Current
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
High School Diploma -
Mount De Sales Academy
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