Approach and assist customers with a friendly attitude, ensuring their needs are met quickly and kindly
Maintained beverage and condiment stations, restocked supplies, and cleaned dining area.
Assist customers at the register with purchases, payment processing, and ID checks for restricted items such as lottery tickets and fuel/gift cards.
Pharmacy Specialist Mail I
CVS Pharmacy
09.2024 - 03.2025
Enhanced patient care by accurately filling prescriptions, and providing medication counseling.
Increased customer satisfaction by addressing concerns promptly and offering professional advice on medications usage.
Special Credits Sr Specialist
JPMorgan Chase & Co
10.2020 - 12.2023
Promoted new products and upsold relevant services during conversations, all while building trust and maintaining a positive brand image.
Delivered exceptional service by staying calm and courteous while following company protocols and hitting daily performance targets.
Handled a high volume of inbound and outbound calls, helping customers troubleshoot issues, process requests, and explore telecom solutions tailored to their needs.
Addressed customer inquiries about products, provided detailed information, and tracked order statuses.
Technical Support Specialist II
Concentrix
Heathrow, FL
10.2019 - 09.2020
Assisted clients in submitting first reports of claims, facilitating prompt response from carrier staff, and following up on claims status.
Processed incoming phone requests promptly and appropriately, maintaining a high level of service.
Education
Florida UST Class C Operator Training
Circle K
07-2024
Technical Certificate - Operations Support And Service
Valencia College
Orlando, FL
06-2018
Skills
Interpersonal Communication
Bookkeeping
Project Management
Customer service
Time management
Team collaboration
Advanced Excel/Microsoft skills
Timeline
Pharmacy Specialist Mail I
CVS Pharmacy
09.2024 - 03.2025
Customer Service Representative
Circle K
06.2024 - Current
Special Credits Sr Specialist
JPMorgan Chase & Co
10.2020 - 12.2023
Technical Support Specialist II
Concentrix
10.2019 - 09.2020
Florida UST Class C Operator Training
Circle K
Technical Certificate - Operations Support And Service