Overview
Work History
Education
Skills
Timeline
Generic

DAKARI THOMPSON

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Circle K
Lake Mary, FL
06.2024 - Current
  • Approach and assist customers with a friendly attitude, ensuring their needs are met quickly and kindly
  • Maintained beverage and condiment stations, restocked supplies, and cleaned dining area.
  • Assist customers at the register with purchases, payment processing, and ID checks for restricted items such as lottery tickets and fuel/gift cards.

Pharmacy Specialist Mail I

CVS Pharmacy
09.2024 - 03.2025
  • Enhanced patient care by accurately filling prescriptions, and providing medication counseling.
  • Increased customer satisfaction by addressing concerns promptly and offering professional advice on medications usage.

Special Credits Sr Specialist

JPMorgan Chase & Co
10.2020 - 12.2023
  • Promoted new products and upsold relevant services during conversations, all while building trust and maintaining a positive brand image.
  • Delivered exceptional service by staying calm and courteous while following company protocols and hitting daily performance targets.
  • Handled a high volume of inbound and outbound calls, helping customers troubleshoot issues, process requests, and explore telecom solutions tailored to their needs.
  • Addressed customer inquiries about products, provided detailed information, and tracked order statuses.

Technical Support Specialist II

Concentrix
Heathrow, FL
10.2019 - 09.2020
  • Assisted clients in submitting first reports of claims, facilitating prompt response from carrier staff, and following up on claims status.
  • Processed incoming phone requests promptly and appropriately, maintaining a high level of service.

Education

Florida UST Class C Operator Training

Circle K
07-2024

Technical Certificate - Operations Support And Service

Valencia College
Orlando, FL
06-2018

Skills

  • Interpersonal Communication
  • Bookkeeping
  • Project Management
  • Customer service
  • Time management
  • Team collaboration
  • Advanced Excel/Microsoft skills

Timeline

Pharmacy Specialist Mail I

CVS Pharmacy
09.2024 - 03.2025

Customer Service Representative

Circle K
06.2024 - Current

Special Credits Sr Specialist

JPMorgan Chase & Co
10.2020 - 12.2023

Technical Support Specialist II

Concentrix
10.2019 - 09.2020

Florida UST Class C Operator Training

Circle K

Technical Certificate - Operations Support And Service

Valencia College
DAKARI THOMPSON