Dakayla Jackson
Charlotte,NC
Summary
Experienced and results-driven professional with a strong background in customer service, leadership, and operational management across industries. At iQor (2021-2022), excelled in handling high-volume calls, processing payments, resolving complex billing inquiries, and providing live chat support while consistently exceeding performance metrics and maintaining accurate customer records. As a Night & Day Lead at Five Below (2023-2024), led daily operations by training and mentoring employees, managing stock replenishment, conducting register counts, and ensuring smooth shift transitions while delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Driver
Advanced Auto Parts
Charlotte, North Carolina
04.2024 - Current
- Performed pre-trip inspection checks and reported problems to supervisor.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Shift Leader
Five Below
Charlotte No, NC
02.2023 - 05.2024
- Trained and mentored new team members , delivering comprehensive onboarding and fostering a culture of productivity & excellence
- Supervised daily store operations , ensuring seamless execution of tasks across inventory management, cash handling , and customer service
- Implemented best practices to enhance work flow , improve accuracy and promote a positive and collaborative team environment.
Customer Service Representative
Iqor
Charlotte, NC
02.2021 - 12.2022
- In this role I , executed accurate and efficient processing of customers payments , while adhering to stringent company policies and company standards
- Handled a substantial volume of inbound calls and outbound calls with professionalism & urgency, ensuring prompt and effective resolution.
- Leveraged advanced customer relationship management (CRM) systems to document & track interactions , ensuring data integrity & continuity
Education
High School Diploma -
Garinger Highschool
Charlotte, NC01-2019
Skills
- CRM
- Leadership and Team supervision
- Delivery Driver
Timeline
Driver
Advanced Auto Parts
04.2024 - Current
Shift Leader
Five Below
02.2023 - 05.2024
Customer Service Representative
Iqor
02.2021 - 12.2022
High School Diploma -
Garinger Highschool