Dakoda Rooney
Lady Lake,FL
Summary
Service-oriented hospitality professional with robust background in poolside management and guest relations. Proven ability to foster positive guest interactions and ensure safe, enjoyable environment. Known for excellent teamwork and adaptability to changing demands. Skilled in conflict resolution and customer service.
Strong focus on team collaboration and adaptability, ensuring optimal results in dynamic environments. Skilled in customer engagement, conflict resolution, and maintaining high standards of cleanliness and safety.
Overview
41
41
years of professional experience
Work History
Pool Ambassador
The Villages District
Lady Lake,Florida
06.2021 - 05.2026
- Handled guest complaints professionally, resolving issues promptly and escalating concerns when appropriate.
- Assisted in training new Pool Ambassadors, sharing best practices to ensure consistent quality service.
- Enhanced guest satisfaction by providing exceptional poolside service and anticipating needs.
- Developed strong relationships with regular patrons, fostering loyalty through attentive service and personal connections.
- Educated guests about water safety guidelines while maintaining a friendly atmosphere conducive to relaxation.
- Maintained a clean, safe, and welcoming pool environment for all patrons.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in training new staff on customer service protocols and safety procedures.
- Monitored compliance with health regulations, ensuring safe swimming environments.
Gate Attendant
The Villages District
Lady Lake, Florida
05.2019 - 03.2021
- Monitored access points, ensuring compliance with safety protocols and resident guidelines.
- Assisted residents and guests with inquiries, providing exceptional customer service and support.
- Coordinated entry procedures, streamlining traffic flow during peak hours for efficiency.
- Conducted regular inspections of gate facilities, identifying maintenance needs and reporting issues promptly.
Engineering Technician
Boston Scientific
Bellevue, WA
01.1985 - 06.2006
- Operated and maintained precision measurement tools to ensure compliance with quality standards.
- Conducted equipment calibration and troubleshooting to enhance operational efficiency.
- Collaborated with engineering teams to develop and optimize manufacturing processes.
- Implemented process improvements that increased production reliability and reduced downtime.
- Collaborated with engineering teams to develop and optimize manufacturing processes.
- Consistently met high quality standards for all completed work with adhering to established timelines, ensuring client satisfaction with final results
Education
High School Diploma - Basic Match, Algebra, Geometry, Calculus
Bellevue Community College
Bellevue, Washington01-1991
High School Diploma -
Aberdeen High School
Aberdeen, Idaho09-1969
Skills
- Supportive listening
- Promotional skills
- Problem-solving
- Reliable and responsible
- Adaptable and flexible
- Positive customer engagement
- Multitasking
Timeline
Pool Ambassador
The Villages District
06.2021 - 05.2026
Gate Attendant
The Villages District
05.2019 - 03.2021
Engineering Technician
Boston Scientific
01.1985 - 06.2006
High School Diploma - Basic Match, Algebra, Geometry, Calculus
Bellevue Community College
High School Diploma -
Aberdeen High School