Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Alvarez

New Braunfels,TX

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Courier

Uber
San Marcos, TX
08.2020 - Current
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.

Service Coordinator

Discount Tire
Austin, TX
01.2021 - 01.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Managed a high volume of customer requests, ensuring timely and effective service delivery.
  • Implemented quality control measures to ensure consistent standards across all services provided.

Retail Parts Specialist

O'Reilly Auto Parts
Porter, TX
04.2018 - 01.2021
  • Increased customer satisfaction by providing exceptional service and accurate product information.
  • Streamlined inventory management by implementing efficient organization systems and maintaining accurate records.
  • Enhanced store sales performance with effective upselling techniques and personalized product recommendations.
  • Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.

Education

Associate of Arts - Business Administration

Lone Star College
Kingwood, TX
05.2024

Skills

  • Product Support
  • Customer Response
  • Technical Troubleshooting
  • Call Management
  • Quality Assurance
  • Conflict Resolution
  • Time Management
  • Team Leadership

Timeline

Service Coordinator

Discount Tire
01.2021 - 01.2023

Courier

Uber
08.2020 - Current

Retail Parts Specialist

O'Reilly Auto Parts
04.2018 - 01.2021

Associate of Arts - Business Administration

Lone Star College
Dakota Alvarez