Dakota Baez
Phoenix,AZ
Summary
Experienced in communication, problem-solving, and conflict resolution. Consistently surpass customer expectations and provide exceptional service in fast-paced settings. Seeking a challenging opportunity to utilize my skills and dedication to customer satisfaction for professional advancement. Excited to contribute expertise to a dynamic team committed to delivering outstanding service to clients.
Overview
4
4
years of professional experience
Work History
Server
IHOP LLC
2024.12 - 2025.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills,
Seasonal Worker
Amazon
2024.08 - 2024.11
- Scan package from stower
- Sorted merchandise into appropriate departments for display or sale.
- Kept up-to-date on current promotions, policies, and procedures.
Server
The Palazzo Communities
2024.03 - 2024.05
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Sun City West Assisted Living
2023.07 - 2024.02
- Greet guests and handed menus.
- Provided excellent customer service.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Dishwasher, Sub Artist
Firehouse Subs
2022.04 - 2023.03
- Gather all dishes from around store
- Sanitize dishes, pots, pans, utensils, and other kitchen
- Clear racks from the washer onto carts or shelves.
- Stock service areas with clean plates, bowls, cups, and other items as needed.
- Swept and mop floors in the kitchen area throughout shift.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Practicing proper Knife skill
Carhop
2021.09 - 2022.01
- Communication skills
- Mathematical skill
- Complete orders
- Fast past
- Resolving incomplete/missing details
- Have orders out within the time limit
Education
Highschool - undefined
Ombudsman Northwest Charter
Peoria, AZSkills
- Teamwork
- Customer service
- Organization
- Restocking
- Communication
- Mathematical skills
- Adaptability
- Time management
- Problem-solving
- Knife skills
- Sanitation
- Customer interaction
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
Hobbies and Interests
Reading, Hiking, Owner of 1 cat, Listening to music
Timeline
Server
IHOP LLC
2024.12 - 2025.05
Seasonal Worker
Amazon
2024.08 - 2024.11
Server
The Palazzo Communities
2024.03 - 2024.05
Server
Sun City West Assisted Living
2023.07 - 2024.02
Dishwasher, Sub Artist
Firehouse Subs
2022.04 - 2023.03
Carhop
2021.09 - 2022.01
Highschool - undefined
Ombudsman Northwest Charter