Dakota Ball
Charlotte,NC
Summary
Compassionate Patient Care Coordinator with expertise in optimizing patient interactions and administrative workflows. Proven ability to enhance communication between patients, healthcare professionals, and insurance companies, resulting in improved service delivery. Demonstrated success in streamlining processes to boost patient satisfaction rates and foster effective team collaboration. Committed to continuing professional growth while prioritizing empathetic patient care.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
McKee Dental Associates
Charlotte, NC
09.2024 - Current
- Facilitated patient engagement to optimize care standards.
- Managed scheduling requirements for patient appointments.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Upheld strict standards of accuracy and confidentiality in managing patient records.
- Executed various administrative tasks like filing paperwork, answering phones, and scheduling appointments.
- Enhanced patient engagement through the development of patient-centered care initiatives.
Server Team Lead
Ted's Montana Grill Inc.
Charlotte, NC
06.2023 - Current
- Facilitated conflict resolution to maintain an amicable and supportive learning environment.
- Consistently ensured excellent service quality for a large influx of patrons each day.
- Calculated charges, issued table checks, and collected payments from customers.
- Facilitated guest understanding of menu offerings with clear explanations.
- Handled daily responsibilities including preparing the dining area and replenishing inventory.
- Exhibited passion and expertise regarding restaurant menu and offerings.
- Ensured all safety regulations were met in food service operations.
Freelance Graphic Designer
Journeous
Burlingame, CA
04.2020 - 05.2020
- Directed journey from concept to completion for design and marketing materials.
- Created graphic designs for product illustrations.
- Developed creative concepts for client presentations, effectively communicating design vision.
- Participated in brainstorming sessions to generate new ideas and concepts for projects.
Education
Graduate Certificate - Public Health Nutrition Practice
Appalachian State University
Boone, NC06-2023
Master of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC12-2021
Skills
- Compliance With Organizational Standards
- Invoice Processing Expertise
- Medical Record Management
- Proven Sales Expertise
- Persuasive Communication Skills
- Team Inspiration Strategies
- Leadership in Administration
- Operational Efficiency in Healthcare
- Data Coordination
- HIPAA Compliance Expertise
- Strategic Goal Setting
- Claims Review
- Skilled in Denticon Software
Affiliations
- Volunteer Crisis Counselor for The Trevor Project
- Agricultural Volunteer for International Volunteer HQ Ghana (June 2019 - July 2019)
- Member of the Iota Iota Iota Honors Society (August 2019-Dec 2021)
- Founder & President of UNC Charlotte’s Food Recovery Network Chapter (June 2019 - Dec 2021)
References
References available upon request.
Timeline
Patient Care Coordinator
McKee Dental Associates
09.2024 - Current
Server Team Lead
Ted's Montana Grill Inc.
06.2023 - Current
Freelance Graphic Designer
Journeous
04.2020 - 05.2020
Graduate Certificate - Public Health Nutrition Practice
Appalachian State University
Master of Science - Health Systems Management
University of North Carolina At Charlotte
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