Dakota Penner
Topeka
Summary
Detail-oriented professional with strong customer service skills and conflict resolution abilities. Proven track record of enhancing customer satisfaction through effective problem-solving and relationship building. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
OA2
City of Topeka
Topeka
01.2016 - 10.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Senior Member Services Representative
Communication Federal Credit Union
Topeka
09.2014 - 01.2016
- Identified opportunities to cross-sell products and services to meet members' needs.
- Assisted customers with account maintenance, transaction processing, and other general banking services.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
Education
Associate of Science - Early Childhood Education
Allen County Community College
Burlingame, KS05-2014
High School Diploma -
Highland Park High School
Topeka, KS05-2013
Skills
- Customer service
- Conflict resolution
- Financial analysis
- Loan processing
- Data entry
- Customer relationship management
- Attention to detail
- Problem solving
- Account management
- Verbal communication
- Microsoft Word
- Customer relations
- Critical thinking
- Dependable and responsible
- Friendly, positive attitude
Timeline
OA2
City of Topeka
01.2016 - 10.2020
Senior Member Services Representative
Communication Federal Credit Union
09.2014 - 01.2016
Associate of Science - Early Childhood Education
Allen County Community College
High School Diploma -
Highland Park High School