Dakota Claypool
Beckley
Summary
Results-driven Team Leader with proven expertise in enhancing operational efficiency and delivering exceptional guest experiences. Skilled in staff training, performance improvement, and effective people management.
Overview
14
14
years of professional experience
Work History
Team Leader
Darden Restaurants
Beckley, WV
03.2023 - Current
- Led team to ensure efficient back-of-house operations and exceptional guest experiences.
- Trained and mentored staff in service standards and operational procedures.
- Monitored inventory levels and coordinated supply orders to minimize shortages.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Masonry Specialist
Self-employeed
Beckley, WV
07.2014 - 03.2024
- Constructed durable masonry structures using bricks, stones, and concrete blocks.
- Designed and implemented custom stonework for residential and commercial projects.
- Collaborated with clients to determine project specifications and design preferences.
- Researched new materials and techniques to enhance overall craftsmanship and sustainability.
- Maintained equipment to ensure optimal performance and longevity throughout projects.
- Advised clients on appropriate materials and design choices to achieve their desired aesthetic while maintaining structural integrity.
Manager
Five Guys Burger And Fries
Beckley, WV
01.2021 - 08.2022
- Supervised daily operations to ensure consistent food quality and customer satisfaction.
- Trained and mentored new staff members on service standards and operational procedures.
- Developed and implemented efficient workflows to optimize kitchen productivity.
- Conducted regular inventory assessments to minimize waste and maintain stock levels.
- Analyzed customer feedback to identify improvement opportunities in service delivery.
- Managed and motivated employees to be productive and engaged in work.
Kitchen Staff Member
Darden
Beckley, WV
02.2018 - 07.2020
- Assisted in food preparation and plating to ensure timely service delivery.
- Maintained cleanliness and organization of kitchen workspace to uphold safety standards.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Operated kitchen equipment efficiently, adhering to operational guidelines and safety protocols.
- Trained new staff on kitchen procedures and best practices for food handling.
Restaurant Team Member
Five Guys Burger And Fries
Beckley, WV
01.2015 - 09.2017
- Provided exceptional customer service, ensuring positive dining experiences.
- Operated kitchen equipment and adhered to food safety standards.
- Prepared menu items efficiently, maintaining high quality and presentation.
- Trained new staff on operational procedures and customer interaction techniques.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Manager
Penn Station Subs
Beckley, WV
04.2012 - 09.2014
- Collaborated with management to strategize promotional campaigns for increased sales.
- Ensured compliance with health regulations and safety standards throughout the restaurant operations.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Woodrow WIlson High School
Beckley, WV06-2014
Graduate Certificate - Masonry
Academy of Careers And Technology
Beckley, WV06-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Performance improvement
- Mentoring
- Coaching
- Issue resolution
- Shift scheduling
- People management
Timeline
Team Leader
Darden Restaurants
03.2023 - Current
Manager
Five Guys Burger And Fries
01.2021 - 08.2022
Kitchen Staff Member
Darden
02.2018 - 07.2020
Restaurant Team Member
Five Guys Burger And Fries
01.2015 - 09.2017
Masonry Specialist
Self-employeed
07.2014 - 03.2024
Manager
Penn Station Subs
04.2012 - 09.2014
High School Diploma -
Woodrow WIlson High School
Graduate Certificate - Masonry
Academy of Careers And Technology