Dakota Cooper
Rock Hill,SC
Summary
Detail-oriented leader recognized for strong problem-solving abilities and effective time management. Expertise in staff training and development has consistently driven high levels of employee performance and customer loyalty.
Overview
8
8
years of professional experience
Work History
Manager
Castle Tobacco and Vape
Rock Hill, SC
09.2025 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained staff on product knowledge and sales techniques to enhance customer engagement.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising strategies for improved sales.
Manager
Stateline Vapes
Rock Hill, SC
07.2021 - 09.2025
- Trained and developed team members on product knowledge and customer engagement strategies.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Established visual merchandising standards to create appealing product displays that attract customers.
- Resolved customer complaints swiftly to maintain high satisfaction levels and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Key Holder
Dollar General
Kershaw, SC
03.2020 - 07.2021
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new employees on customer service standards and operational tasks.
- Managed cash handling processes, maintaining accuracy in transactions and balancing registers.
- Implemented inventory management practices, optimizing stock levels and reducing shrinkage.
Team Leader
Burger King
Richburg, SC
10.2018 - 02.2020
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
GED -
Tri-District Adult Education Center
Fort Mill, SC05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Conflict resolution
- Policy implementation
- Product management
- Expectation setting
Timeline
Manager
Castle Tobacco and Vape
09.2025 - Current
Manager
Stateline Vapes
07.2021 - 09.2025
Key Holder
Dollar General
03.2020 - 07.2021
Team Leader
Burger King
10.2018 - 02.2020
GED -
Tri-District Adult Education Center