Experienced Property Management Professional with over 3 years in residential leasing and tenant relations. Expertise in rent collection, lease documentation, and daily operations, driving resident satisfaction and retention. Proven skills in problem-solving, customer service, and organizational efficiency, supporting business growth in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager - In training
Continental Properties
Dayton
04.2025 - Current
Conducted property tours, screened applicants, and assisted with lease execution
Maintained occupancy goals by monitoring unit availability and coordinating marketing efforts
Managed resident accounts and tracked payments, following up on delinquent balances to ensure timely collections
Delivered customer service by addressing tenant concerns and resolving escalations professionally
Supported leasing operations and administrative functions across multiple residential units
Leasing Professional
Cardinal Group Management
Louisville
05.2023 - 04.2025
Managed daily operations for residential properties, including leasing, renewals, rent collection, and resident relations
Supported leasing efforts and monitored rental availability to maintain high occupancy rates
Enhanced tenant retention through effective communication, timely issue resolution, and proactive resident engagement
Processed lease agreements, renewals, notices, and move-in/move-out documentation accurately
Assisted with pricing recommendations using local market trends and rental comparisons
Coordinated maintenance requests and communicated with vendors to ensure prompt service delivery
Assisted with monthly reporting, delinquency tracking, and account management
Education
High School -
Belmont High School
Dayton, OH
Skills
Property Management
Lease Administration
Rent collection
Occupancy Management
Tenant relations
Vendor Management
Fair Housing Compliance
CRM software
Problem Resolution
Office Coordination
Client Relationship Management
Additional Information
3+ years of hands-on property management experience, Strong knowledge of multifamily housing operations and resident lifecycle management, Comfortable working remotely, independently, and across cross-functional teams, Experienced with Microsoft Office, Google Workspace, and property management platforms