Dakota Garcia
Loganville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Private Pay Coordinator
Skyland Trail
09.2022 - Current
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Collected payments and applied to patient accounts.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Collaborated with customers to resolve disputes.
- Reconciled accounts receivable to general ledger.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Financial Counselor Medical
Skyland Trail
05.2019 - Current
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Documented details regarding contact with patients, providers and other individuals in system.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Assessed client financial situation and explored background through one-on-one interview process.
- Helped clients identify and set short- and long-term financial and life goals and devise plans to reach those goals.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Patient Care Technician
University Of Chicago Medical Center
03.2013 - 08.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Administrative Assistant
Davita, Inc & American Renal Associates
09.2015 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
Education
Associate of Applied Science - Pre-Nursing
South College
Knoxville, TN03.2024
Associate of Arts - Education
Prairie State College
Chicago Heights, IL05.2021
Certification - Certified Nursing Assistant
Elim Outreach
Homewood, IL06.2005
High School Diploma -
Thornridge Highschool
Dolton, IL06.1996
Skills
- Administrative Operations
- Client Relationships
- Client Meetings
- Asset Allocation
- Accounts Payable and Accounts Receivable
- Expense Reimbursements Tracking
- Issue and Complaint Resolution
- Understanding Customer Needs
- Administrative and Office Support
- Document and Records Management
- Billing Adjustments and Refunds
- Customer Account Management
- Payment Negotiation
- Making Insurance Decisions
- Cash Handling
- Financial Advisement
- Positive Patient Experiences
- Encryption Software
- Patient Counseling
- Software Applications
- Effective Customer Communication
- Patient Registration
- HIPAA and Confidentiality Compliance
- Patient Correspondence
- Demographics Information
- Clerical Support
- Active Listening
- Reading Comprehension
- Monthly Financial Statements
- Call Transfers
- Verifying Eligibility
- Insurance Verification
- Administrative Operations
- EMR Systems
- Healthcare Insurance Knowledge
- Professional Relationship-Building
- Client Rapport-Building
- Patient Insurance Authorizations
- Customer Expectations Management
- Administrative Support
- Registration Paperwork
- Financial Aid Counseling
- Reporting
- Client Confidentiality
- Goals and Performance
- Client Counseling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Private Pay Coordinator
Skyland Trail
09.2022 - Current
Financial Counselor Medical
Skyland Trail
05.2019 - Current
Administrative Assistant
Davita, Inc & American Renal Associates
09.2015 - 03.2017
Patient Care Technician
University Of Chicago Medical Center
03.2013 - 08.2018
Associate of Applied Science - Pre-Nursing
South College
Associate of Arts - Education
Prairie State College
Certification - Certified Nursing Assistant
Elim Outreach
High School Diploma -
Thornridge Highschool