Kiana Morton
Kennesaw,GA
Summary
Organized and dependable candidate with 9+ years experience in client/customer care. Successful at managing multiple priorities with a positive attitude, protecting sensitive data with integrity, and willingness to take on added responsibilities to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Day Services Coach
Skyland Trail
Atlanta, GA
06.2022 - Current
- Worked with over 50 clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Collaborated on program operations and relayed participant feedback for improvements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Mental Health Technician
Ridgeview Institute
Smyrna, GA
04.2018 - 05.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being for over 400 patients.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Collaborated with colleagues in team meetings to solve potential problems and promote positive client treatment outcomes.
Direct Support Professional
Devereux Advance Behavioral Health
Kennesaw, GA
10.2016 - 03.2018
- Assisted over 20 clients by helping develop skills and behaviors necessary to recover from problems and modify behavior.
- Monitored progress and documented patient health status changes to keep care team updated.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Facilitated on-site activities, support groups, and outings for patients.
- Documented patient health status changes daily to update team.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Education
Bachelor of Science - Psychology and Human Services
Clayton State University
Atlanta, GA06.2016
Associate of Arts - Psychology
Miami Dade College
Miami, FL05.2012
Skills
Data Entry and Analysis Organizational Leadership
- Collaboration
- Microsoft Word, Excel, PowerPoint Training and Development
- Time Management Costumer Service
- Critical Thinking Teamwork and Collaboration
- Problem Solving Information Gathering
- Risk Management Excellent Communication
- Strategic Planning
- Security Improvements
- Protecting Networks
Accomplishments
Passed IBM Intro to Cybersecurity Tools and Cyber Attacks
Candidate for IBM Cybersecurity Analyst Professional Certificate
Candidate for Comptia Security+
Timeline
Day Services Coach
Skyland Trail
06.2022 - Current
Lead Mental Health Technician
Ridgeview Institute
04.2018 - 05.2022
Direct Support Professional
Devereux Advance Behavioral Health
10.2016 - 03.2018
Bachelor of Science - Psychology and Human Services
Clayton State University
Associate of Arts - Psychology
Miami Dade College
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