Dakota Gentes
Normal,IL
Summary
Shift Lead Manager with a strong focus on cleanliness standards and team mentorship. Recognized for improving service speed, quick learning, and customer relationships, driving repeat business through exceptional service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Smoothie King
10.2023 - 08.2025
- Supervised daily operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new team members on product preparation and customer service standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization's success.
Barista Shift Lead Manager
Lvl Up Coffee Bar
08.2025 - Current
- Supervised daily operations and ensured adherence to quality standards in beverage preparation.
- Trained and mentored new baristas on coffee brewing techniques and customer service excellence.
- Implemented efficient workflow strategies, enhancing speed of service during rush hours.
- Created organized cleaning routines for employees to keep shop well maintained and clean.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Built relationships with customers that created regular customers on a daily basis.
Intern With Student Ministries
Eastview Christian Church
11.2025 - 02.2026
- Assisted in organizing an acoustic band set for Christmas services.
- Supported administrative tasks, ensuring smooth operations within church student ministries office environment.
- Coordinated volunteer schedules.
- Developed skills using ProPresenter.
Education
High School Diploma -
Penn Foster Career School
Scranton, PAAssociate of Applied Science - Biblical Studies
Campbellsville University
Campbellsville, KY12.2027
Skills
- Quickly resolves unexpected issues to maintain workflow efficiency
- Cash handling proficiency
- Cleanliness standards
- Works well in team-oriented environments
- Organization
- Customer Satisfaction
- POS system operation
- Special menu planning
- Reliability
- Team leadership
Certification
Certified Food Protection Manager
Timeline
Intern With Student Ministries
Eastview Christian Church
11.2025 - 02.2026
Barista Shift Lead Manager
Lvl Up Coffee Bar
08.2025 - Current
Shift Lead Manager
Smoothie King
10.2023 - 08.2025
High School Diploma -
Penn Foster Career School
Associate of Applied Science - Biblical Studies
Campbellsville University