Issabella Romero

• Trained front-of-house staff on restaurant policies, procedures, guest service techniques, and effective communication to enhance customer experiences.
• Provided expert guidance on coffee selection and preparation, ensuring a high-quality and personalized customer experience.

• Clearly outlined goals and expectations for trainees, fostering a structured and supportive learning environment.

• Managed cash handling procedures with precision, ensuring accuracy in transactions, deposits, and financial reporting.

• Resolved customer concerns promptly and professionally, maintaining a positive and service-oriented approach.

• Encouraged baristas to contribute creative ideas for improving customer engagement and overall service quality.

• Developed and implemented strategies to drive revenue growth through cross-selling, promotions, and new product offerings.

• Oversaw shift scheduling and coordinated the setup and removal of promotional materials.

• Monitored and maintained proper temperatures for freezers, refrigerators, and heating equipment to ensure food safety and quality.

• Performed essential opening and closing duties, including setting up equipment and reconciling cash registers at the end of each shift.

• Built and maintained strong relationships with regular customers, delivering personalized service to foster loyalty and repeat business.
• Stayed up to date on new product arrivals to provide accurate information and recommendations.
• Explained product features, usage, and care to assist customers in making informed purchasing decisions.
• Addressed customer complaints professionally, ensuring prompt resolution and customer satisfaction.
• Maintained a clean and organized workspace by sweeping, dusting, vacuuming, and mopping regularly.
• Assisted customers by answering questions about product features, pricing, and availability.
• Engaged customers in friendly conversation to assess their needs and provide the appropriate level of assistance.

• Coordinated cargo unloading with other workers to achieve efficient and safe transportation
• Staged and sorted multiple types of products for loading
• Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use