Dakota Hollingsworth
Buckeye,AZ
Summary
Proven professional with a track record of enhancing client satisfaction and expanding customer bases, notably at Bank of America. Excelled in roles requiring attention to detail and strong relationship-building skills. Achieved significant outcomes by leveraging Microsoft Office expertise and collaboration abilities. Demonstrated commitment to health and safety standards, including CPR/AED certification. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
8
8
years of professional experience
Work History
Case Aide
Child And Family Support Serives
01.2024 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
Sales Representative
Bank Of America
03.2022 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Clerk
Baker Commodities
03.2021 - 03.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Laborer
Clayton Manufactured Homes
01.2019 - 03.2021
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Teller
US Bank NA
09.2016 - 12.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ12.2023
High School Diploma -
Tonopah Valley High School
Tonopah, AZ05.2016
Skills
- Transportation
- Relationship Building
- Health and safety
- Professional boundaries
- Attention to Detail
- Collaboration and Teamwork
- Certified in CPR/AED
- Microsoft Office
Accomplishments
Got the first Blackledge Award for Advocating for kids with Bleeding Disorders and HIV/Aids. I am also on the board for Arizona Bleeders Foundation.
Timeline
Case Aide
Child And Family Support Serives
01.2024 - Current
Sales Representative
Bank Of America
03.2022 - 07.2022
Clerk
Baker Commodities
03.2021 - 03.2022
Laborer
Clayton Manufactured Homes
01.2019 - 03.2021
Teller
US Bank NA
09.2016 - 12.2018
Bachelor of Science - Forensic Psychology
Grand Canyon University
High School Diploma -
Tonopah Valley High School
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