Dakota Honaker
Louisville,KY
Summary
Diligent and highly motivated professional with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining consistently high satisfaction rates. Demonstrated ability to leverage strong communication and problem-solving skills to enhance the overall customer experience. Highly skilled in conflict resolution, effective communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach, committed to meeting both customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Total Quality Logistics (TQL)
10.2024 - 03.2025
- Facilitates connection between customers requiring shipping and carriers with available capacity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Advanced Innovations
05.2024 - 10.2024
- Assist customers with product purchases and answering questions about the product
- Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Customer Service Representative
Aetna, a CVS Health Company
07.2023 - 05.2024
- Answer calls: Respond to inbound calls about member health care needs
- Resolve complaints: Fairly resolve customer complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Malone Solutions
11.2022 - 06.2023
- Organizing and managing the office, including implementing new programs, procedures, and systems
- Supporting coworkers and the office as a whole, including preparing documents, keeping records, and maintaining meeting minutes
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Associate
Spectrum
04.2022 - 10.2022
- Delivered critical product knowledge essential to customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High school diploma -
Southwestern High School
Somerset, KY01.2023
Skills
- Technical Support
- Time Management
- Heavy Lifting
- Customer Service Representative
- Communications
- Problem Resolution
- Sales Experience
- Software Troubleshooting
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Total Quality Logistics (TQL)
10.2024 - 03.2025
Sales Associate
Advanced Innovations
05.2024 - 10.2024
Customer Service Representative
Aetna, a CVS Health Company
07.2023 - 05.2024
Administrative Assistant
Malone Solutions
11.2022 - 06.2023
Customer Service Associate
Spectrum
04.2022 - 10.2022
High school diploma -
Southwestern High School
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