Dakota Ilbery
Mt Vernon,IL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Mccoy Construction And Forestry
10.2021 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Tow Truck Operator
Ricks Towing
01.2016 - 10.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Mixer Operator
Continental Tire
06.2013 - 01.2016
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Completed physically demanding tasks such as lifting up to [Number] pounds to move job materials.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Routinely lifted and moved items weighing up to [Number] pounds.
Education
High School Diploma -
Mount Vernon Township
Mt. Vernon, IL05.2013
Skills
- Equipment Inspection
- Service Ticket Accuracy
- Valid Driver's License
- Hand Tool Knowledge
- Preventive Maintenance
- Expertise in Installations
- Attention to Detail
- Issue and Problem Resolution
- Operating Test Equipment
- Lubrication Systems
- AC and Heating
- Work with Minimal Supervision
Certification
I also have capstone in mini and mid sized excavators mid size loaders skid-steers and back hoes. I have also completed all of my level 3 tech training on JDU and started on my master tech training.
Timeline
Service Technician
Mccoy Construction And Forestry
10.2021 - Current
Tow Truck Operator
Ricks Towing
01.2016 - 10.2021
Mixer Operator
Continental Tire
06.2013 - 01.2016
High School Diploma -
Mount Vernon Township
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