Dakota Jones
Lubbock,TX
Summary
Dynamic professional with extensive experience at Five Below, excelling in inventory management and crisis management. Proven track record of enhancing customer satisfaction and optimizing operational workflows. Adept at data analysis and fostering team collaboration, achieving significant improvements in sales performance and employee engagement. Committed to maintaining high standards of service and operational excellence.
Overview
5
5
years of professional experience
Work History
CIT Night Vault Custodian
Loomis Armored US
Lubbock, TX
01.2026 - Current
- Maintained security protocols for vault integrity and safety compliance.
- Assisted in processing incoming and outgoing cash shipments efficiently.
- Conducted regular inventory checks to ensure accuracy and accountability.
- Supported audits by providing necessary documentation and records promptly.
- Identified potential risks and reported them to management for resolution.
- Achieved superior levels of performance by adhering to established policies, regulations, and best practices within the industry.
Store Manager
Five Below
Lubbock, TX
03.2025 - 10.2025
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Monitored sales performance and adjusted strategies to achieve store goals.
- Ensured compliance with safety and operational standards across all areas of the store.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Spearheaded hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Merchandise Manager
Five Below
06.2022 - 03.2025
- Developed and implemented merchandise strategies to optimize product placement and enhance customer experience.
- Analyzed sales data to identify trends, informing inventory decisions and promotional activities.
- Collaborated with vendors to maintain effective supply chain communication and ensure timely product delivery.
- Trained and mentored team members on merchandising standards and operational procedures for improved efficiency.
- Led regular inventory audits to minimize discrepancies and improve stock accuracy across all locations.
- Monitored competitor strategies, adapting tactics to maintain competitive advantage in the market.
- Enhanced customer engagement through targeted promotions, resulting in improved customer loyalty and satisfaction levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Support Lead
Five Below
Lubbock, TX
09.2021 - 06.2022
- Led teams in resolving escalated customer issues, enhancing service quality and satisfaction.
- Trained new staff on protocols, improving operational efficiency and knowledge retention.
- Coordinated cross-functional communication to streamline workflows and enhance collaboration.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Five Below
Lubbock, TX
01.2021 - 09.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout the sales floor.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy
Education
High School Diploma -
Monterey Highschool
Lubbock, TX05-2018
Skills
- Cash handling expertise
- Surveillance monitoring
- Crisis management
- Inventory management
- Project management
- Project planning
- Data analysis
- Engineering documentation
- Technical reporting
- Computer-aided design
Timeline
CIT Night Vault Custodian
Loomis Armored US
01.2026 - Current
Store Manager
Five Below
03.2025 - 10.2025
Merchandise Manager
Five Below
06.2022 - 03.2025
Support Lead
Five Below
09.2021 - 06.2022
Sales Associate
Five Below
01.2021 - 09.2021
High School Diploma -
Monterey Highschool