Dakota Oberlin
Lehigh Acres
Summary
Results-driven customer service and operations professional with over 6 years in retail, food service, inventory management, and team leadership. Excels in fast-paced environments, ensuring exceptional customer service and operational efficiency. Committed to supporting team success through effective problem-solving and task completion.
Overview
7
7
years of professional experience
Work History
Shift Manager
Papa Johns
09.2025 - Current
- Supervised team members and delivery drivers to optimize daily operations.
- Coordinate pizza production and delivery routing to ensure timely service.
- Monitored employee productivity and ensured smooth workflow during peak times.
- Ensure operational standards and customer satisfaction goals are consistently met.
- Prepare customer orders accurately for in-store, phone, and online purchases.
- Managed nightly cash counts and prepared accurate deposits.
- Conduct inventory counts and enter inventory data into company systems.
- Maintain store cleanliness, including sanitizing workstations, wiping counters, and mopping floors.
Stocking Associate / Online Order Fulfillment Associate
Walmart
01.2021 - 01.2025
- Fulfilled customer grocery and merchandise orders placed through Walmart's website and mobile app.
- Selected, packaged, and prepared customer orders with attention to accuracy and quality.
- Delivered completed orders directly to customer vehicles while providing excellent customer service.
- Stocked merchandise efficiently while maintaining organized and customer-friendly sales floor displays.
- Assisted with unloading delivery trucks containing between 2,500-3,000 items.
- Maintained inventory accuracy and ensured products were readily available for customers.
- Worked effectively in a fast-paced environment while meeting productivity goals.
Host / Carside To-Go Specialist
Applebee's
01.2020 - 01.2021
- Packaged customer orders with attention to detail, enhancing takeout service efficiency and customer satisfaction.
- Delivered orders to customers at designated pickup locations.
- Greeted guests professionally and created a welcoming dining experience.
- Managed seating arrangements with POS software, ensuring organized customer flow and timely service.
- Facilitated communication between kitchen staff and customers, contributing to a seamless dining experience.
- Assisted with restaurant cleanliness and table preparation.
- Processed customer payments and handled transactions accurately.
Key Holder
Dollar General
01.2019 - 01.2020
- Provided excellent customer service while operating cash registers and assisting shoppers.
- Supported daily store operations, ensuring prompt customer assistance to improve satisfaction.
- Assisted with store opening and closing to ensure smooth daily operations.
- Stocked merchandise and organized store displays to enhance shopping experience.
- Maintained store cleanliness through routine sweeping, mopping, and general upkeep.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL06-2019
Skills
- Customer-Focused
- Team Player
- Solution-Oriented
- Adaptable
- Reliable
- Diligent
- Organized
- Strong Work Ethic
Timeline
Shift Manager
Papa Johns
09.2025 - Current
Stocking Associate / Online Order Fulfillment Associate
Walmart
01.2021 - 01.2025
Host / Carside To-Go Specialist
Applebee's
01.2020 - 01.2021
Key Holder
Dollar General
01.2019 - 01.2020
High School Diploma -
Island Coast High School