Gene Thornton
Colorado Springs,CO
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Shift Manager
Burger King
Colorado Springs, CO
09.2023 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
Warehouse Delivery Driver
Mygrant Glass
Colorado Springs , Colorado
08.2024 - 01.2025
- Verified deliveries against shipping instructions prior to delivering to customers.
- Ensured that all orders were accurately filled and loaded onto the truck according to customer specifications.
- Adhered to all safety policies while driving, loading and unloading, and working in the warehouse environment.
- Followed all applicable traffic laws when operating company vehicles.
- Assisted with loading and unloading of items from trucks as needed.
- Planned routes using GPS systems or maps in order to optimize efficiency while making deliveries.
- Resolved customer complaints promptly in a professional manner.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Transported and safely delivered items to prevent damage or loss.
Forklift Operator
Action Pak Inc
Camden, NJ
11.2022 - 02.2023
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
Dockworker
Gloucester terminal
Gloucester , NJ
10.2014 - 12.2021
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Transported materials and pallets between areas.
- Palletized boxes to increase movement and shipment efficiency.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Reported any damaged items to supervisor immediately upon discovery.
- Collaborated with team members to maximize efficiency during peak times.
- Managed hazardous materials in accordance with established guidelines.
- Prepared outgoing shipments by sealing packages securely before loading onto trucks.
- Received incoming shipments and compared the contents to invoices or orders.
Sales Associate
Coda Clothing Co
Cherry Hill, NJ
12.2013 - 05.2014
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Warehouse Worker
Pepsi Cola Company
Pennsauken, NJ
05.2013 - 01.2014
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Performed cycle counts to maintain accurate inventory records.
Forklift Operator
Accu Staffing
Woodlynne, NJ
02.2011 - 10.2013
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Inspected lifts before use to prevent damage to goods.
- Maintained yard appearance, keeping ground clean and clear.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Prepared finished stock for shipment by identifying, pulling and packing product.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06-1998
Skills
- Supply Ordering
- Quality Assurance
- Team Development
- Schedule oversight
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Cash Handling
- Staff Motivation
- Punctual and Reliable
- Relationship Building
- Forklift Operation
- Material Handling
- OSHA Compliance
- Shipping and receiving
- Physically fit and agile
- Hazardous Materials Handling
- Staging and sorting
- OSHA training
- Lift Equipment Operation
- Warehouse Safety
- General laborer
- Customer-focused
- Inventory reporting
- Warehouse support
- Barcode scanning
- Material inventory
- Team Player
- Certified Pallet Jack Operator
- Inventory Counts
- Order Picking
Timeline
Warehouse Delivery Driver
Mygrant Glass
08.2024 - 01.2025
Shift Manager
Burger King
09.2023 - Current
Forklift Operator
Action Pak Inc
11.2022 - 02.2023
Dockworker
Gloucester terminal
10.2014 - 12.2021
Sales Associate
Coda Clothing Co
12.2013 - 05.2014
Warehouse Worker
Pepsi Cola Company
05.2013 - 01.2014
Forklift Operator
Accu Staffing
02.2011 - 10.2013
High School Diploma -
Woodrow Wilson High School