Dakota Owens

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• OptiMized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Analyzed custMmer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

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• Cultivated a culture of continuouM improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
• Developed new scripts and guidelines forMteam members, resulting in more consistent messaging and better overall communication with customers.
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• Linked computers to network and peripheral equipment.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Enhanced system performance by conducting regular software and hardware updates.