Dakota Perrine
Akron,OH
Summary
I am authorIzed to work In the US for any employer. I am a dedicated Customer Service professional with knowledge of service delivery, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. And
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Alarm Monitoring Operator Level 2
Securitas Electronic Security
2023.03 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
Assistant Store Manager
Astro Holdings LLC
2020.08 - 2021.03
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assistant Store Manager
Lumber Liquidators
2019.08 - 2020.08
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Call Center Customer Service Representative
Infocision
2017.01 - 2019.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Security Officer
United American Security LLC.
2015.05 - 2016.07
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
High School Diploma -
Coventry High School
Akron, OH06.2014
Skills
- Sales Expertise
- Account Management
- Managing Multiple Tasks
- Critical Thinking
- Call Center Operations
- Computer Proficiency
- Closing Sales
- Customer Account Management
- Calm and Professional Under Pressure
- Retail Sales Customer Service
- Business Development Understanding
- Order Fulfillment
Timeline
Alarm Monitoring Operator Level 2
Securitas Electronic Security
2023.03 - Current
Assistant Store Manager
Astro Holdings LLC
2020.08 - 2021.03
Assistant Store Manager
Lumber Liquidators
2019.08 - 2020.08
Call Center Customer Service Representative
Infocision
2017.01 - 2019.02
Security Officer
United American Security LLC.
2015.05 - 2016.07
High School Diploma -
Coventry High School
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