Dakota Perry
Gore,OK
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
Fort Smith, AR
02.2022 - Current
- Monitored account activities for irregularities and unauthorized access
- Provided guidance on how best to protect customers from becoming victims of fraud or identity theft
- Investigated potential fraud cases, collected evidence, and reported findings to management
- Maintained a high level of professionalism when dealing with difficult customers
- Resolved customer complaints promptly and efficiently
- Gathered customer feedback through surveys and used the data to improve customer service
- Provided exceptional customer service to ensure customer satisfaction
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered customer inquiries and provided accurate information regarding products and services
- Developed strong relationships with customers by providing personalized assistance and support
- Developed positive relationships with customers through friendly interactions
- Answered inbound calls, chats and emails to facilitate customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Developed strong customer relationships to encourage repeat business
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Used approved scripts to de-escalate angry customers during telephone interactions
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Updated databases with new and modified customer data.
Pest Management Specialist
Aviagen
Sallisaw, OK
04.2021 - 02.2022
- Conducted regular meetings with staff to review progress and address any concerns
- Assisted in developing strategies to increase customer satisfaction levels
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification
- Identified potential entry points for pests and sealed them off with caulking or other materials
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments
- Completed detailed reports after each job detailing the work completed along with any recommendations made
- Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found
- Repaired damaged parts of buildings such as walls, floors and ceilings caused by pests
- Maintained records of all services performed including type of service provided, location treated and chemical used
- Mixed chemicals according to label directions in order to create effective solutions for treating pests
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests
- Educated customers on proper sanitation practices to help prevent future infestations of pests
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment
- Inspected storage facilities for signs of food contamination due to rodent or insect activity
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area
- Inspected facilities to determine infestation source and appropriate treatment
- Followed all company protocols when applying pesticides on the inside and outside of structures
- Recognized for consistent quality service and efficiency
- Identified infestations and isolated sources with physical inspections of premises
- Set mechanical traps, baits, and glue boards to remove pests from interior areas
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity
- Utilized appropriate protective gear and equipment during application
- Identified pest issues, placed traps and bait and removed dead pests after extermination
- Participated in ongoing training to stay current with new pest control techniques and safety protocols
- Maintained accurate records of treatments applied, pests encountered, and customer interactions for regulatory compliance
- Provided detailed reports to clients detailing the services performed, findings, and recommendations for future prevention
- Met with customers at residences and places of business to check on pest and rodent situations
- Performed follow-up visits to monitor the effectiveness of treatments and make adjustments as necessary
- Utilized personal protective equipment (PPE) to ensure safety during pest control applications
- Applied pesticides and other control strategies to manage pests
- Educated clients on preventative measures and the importance of sanitation to reduce future pest problems
- Applied chemical and non-chemical treatments safely to control and eliminate pests, including rodents, insects, and termites
- Responded promptly to customer inquiries and complaints, providing exceptional service to ensure satisfaction
- Removed weeds by spraying with chemical treatments.
Delivery Driver
Gore Green Country Drug
Gore, OK
02.2014 - 04.2021
- Delivered packages to customers in a timely and efficient manner
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Determined most expedient trip by mapping out driving routes ahead of time
- Managed fuel consumption and expenses for vehicle operations
- Maintained delivery schedules without compromising safety
- Secured merchandise, avoiding damage during transportation
- Adhered to traffic laws and regulations to prevent accidents
- Managed time effectively to meet tight delivery deadlines
- Ensured vehicle cleanliness and performed regular maintenance checks
- Delivered goods and services to customers on time and in excellent condition
- Reported any vehicle malfunctions or accidents immediately to management
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Education
Gore High School
Gore, OKSkills
- Call Management
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Route Management
- Complaint Handling
- Problem Resolution
- Customer Service
- Call Center Operations
- Customer Relations
- Microsoft Outlook
- Professional telephone demeanor
- Conflict Resolution
- Prioritization
- Microsoft PowerPoint
- Hand and Power Tools Proficiency
- Traffic laws knowledge
- Fuel Efficiency
- GPS Operation
- Clean Driving Record
- Responsible driver
- Delivery Scheduling
- Safe Driving
- Valid Driver's License
- Time Management
- Problem-Solving
- Wildlife Trapping
- Public Health Awareness
- Preventative Measures
- Rodent Control
- Chemical Handling
- Chemical solution knowledge
- Data Entry
- Adaptable
- Pest identification
- Pest control chemicals
- Rodent exclusion
- Dedicated and driven
- Pest bait and trap knowledge
- Pesticide application
- Dependable and reliable
- Vehicle Maintenance
- Pesticide applications
- Teamwork and Collaboration
- Reliability
- Effective Communication
- Interpersonal Communication
- Written Communication
- Self Motivation
- Active Listening
- Adaptability
- Team Collaboration
- Professionalism
- Team building
- Friendly, Positive Attitude
- Self-Directed
- Flexible and Adaptable
- Critical Thinking
Timeline
Customer Service Representative
Foundever
02.2022 - Current
Pest Management Specialist
Aviagen
04.2021 - 02.2022
Delivery Driver
Gore Green Country Drug
02.2014 - 04.2021
Gore High School