Dedicated customer service representative with proven skills in conflict mediation and active listening. Committed to enhancing customer satisfaction through effective problem-solving and accurate data entry.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Target Area Health Development
Chicago, IL
04.2024 - Current
Resolved customer inquiries and issues through effective communication and problem-solving skills.
Provided product information to enhance customer satisfaction and support purchasing decisions.
Utilized CRM software to track interactions, ensuring accurate documentation of customer engagements.
Collaborated with team members to streamline service processes, improving overall efficiency in response times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated concerns by employing conflict resolution strategies, achieving positive outcomes for customers.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.