Summary
Overview
Work History
Education
Skills
Timeline
Medical/Coding Certificate
Generic

Dakota Ramsey

Chicago,IL

Summary

Dedicated customer service representative with proven skills in conflict mediation and active listening. Committed to enhancing customer satisfaction through effective problem-solving and accurate data entry.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Target Area Health Development
Chicago, IL
04.2024 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Provided product information to enhance customer satisfaction and support purchasing decisions.
  • Utilized CRM software to track interactions, ensuring accurate documentation of customer engagements.
  • Collaborated with team members to streamline service processes, improving overall efficiency in response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated concerns by employing conflict resolution strategies, achieving positive outcomes for customers.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

High School Diploma -

Rezinorr
Chicago, IL
06-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Conflict mediation

Timeline

Customer Service Representative

Target Area Health Development
04.2024 - Current

High School Diploma -

Rezinorr

Medical/Coding Certificate

Certificate achieved in 2009

Dakota Ramsey