Dakota Reid
Lancaster,Ohio
Summary
Dynamic Dispatch Supervisor at United Parcel Service with expertise in route optimization and dispatch management. Proven ability to enhance operational efficiency and reduce costs through strategic planning. Skilled in staff training and effective communication, consistently achieving high performance and productivity levels within teams. Committed to improving operations and delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Dispatch Supervisor
United Parcel Service
Lancaster, Ohio
09.2023 - Current
- Oversee team of ten handling incoming shipments and dispatching UPS packages.
- Strategically designed routes to enhance efficiency and minimize expenses.
- Teamed up with supervisors to analyze staffing necessities for effective coverage.
- Managed daily delivery and work schedules to maximize coverage.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Develop weekly schedules for AM and PM shifts, along with driver rotations.
Warehouse Manager
Motion Industries
Lancaster, Ohio
09.2022 - 09.2023
- Managed inventory levels efficiently.
- Oversaw shipping and receiving operations.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Operated forklifts to fill or empty overhead spaces.
- Generated warehouse shipping documents, packing lists and invoices.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Ensured that all orders were accurately fulfilled in a timely manner.
Rural/City Mail Carrier
United States Postal Service
Lancaster, Ohio
07.2020 - 09.2022
- Dispatched mail to designated locations according to delivery route.
- Performed regular vehicle inspections prior to beginning delivery routes.
- Delivered packages, letters, and other items to residential and commercial customers.
- Obtained receipts for registered and certain insured mail.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Sorted incoming mail by zip code and address.
- Sorted mail for delivery, arranging mail in delivery sequence.
Gun Barn Associate
Rural King
Lancaster, Ohio
03.2020 - 09.2020
- Qualified in firearms distribution through FFL certification.
- Answered store and merchandise questions and led customers to wanted items.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built relationships with customers by providing friendly customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Shipping and Receiving
Glasfloss Industries
Lancaster, Ohio
06.2018 - 03.2020
- Managed inventory levels to optimize shipping and receiving processes.
- Worked closely with other departments such as Quality Assurance, Maintenance, Shipping and Receiving when needed.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Managed shipping and receiving documents such as bills of lading, packing slips.
- Trained new employees on company policies and standard operating procedures related to shipping and receiving.
- Coordinated logistics related to shipping and receiving of products.
- Maintained accurate records of daily shipping and receiving activities.
Security Officer
St. Moritz Security Services
Lancaster, Ohio
11.2017 - 06.2018
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Enforced access control measures in accordance with established procedures.
- Maintained high levels of alertness throughout shifts.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided friendly and professional assistance to employees, visitors and customers.
Material Handler, Shipping and Receiving, Crew Leader
Anchor Hocking Glass
Lancaster, Ohio
08.2011 - 11.2017
- Reported any malfunctions or damages of material handling equipment promptly.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Collaborated with team members to meet daily production goals.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
Associates of Applied Science - Business with Honors
DeVry University
Chicago, IL01.2022
High School Equivalence Diploma - GED -
Department of Education
Ohio01.2009
Skills
- Route optimization
- Dispatch management
- Shipping documentation
- Inventory control
- Staff training
- Multitasking and organization
- Attention to detail
- Data entry
- Problem solving
- Effective communication
- Time management
- Scheduling expertise
References
References available upon request.
Timeline
Dispatch Supervisor
United Parcel Service
09.2023 - Current
Warehouse Manager
Motion Industries
09.2022 - 09.2023
Rural/City Mail Carrier
United States Postal Service
07.2020 - 09.2022
Gun Barn Associate
Rural King
03.2020 - 09.2020
Shipping and Receiving
Glasfloss Industries
06.2018 - 03.2020
Security Officer
St. Moritz Security Services
11.2017 - 06.2018
Material Handler, Shipping and Receiving, Crew Leader
Anchor Hocking Glass
08.2011 - 11.2017
Associates of Applied Science - Business with Honors
DeVry University
High School Equivalence Diploma - GED -
Department of Education
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