Elizabeth Ramirez
McAllen ,TX
Summary
Accomplished Dispatch Supervisor recognized for strong organizational and communication skills. Experienced in managing daily operations and training staff, committed to ensuring high-quality service and optimizing delivery processes. Skilled in staff training, time management, and performance metrics. Committed to improving service efficiency and fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Dispatch Supervisor
ZMS Consulting
McAllen , TX
01.2015 - 06.2024
- Supervised daily dispatch operations ensuring timely deliveries.
- Coordinated driver-client communication to enhance service efficiency.
- Managed scheduling and routing of delivery vehicles to maximize operational performance.
- Trained new dispatch staff on software and operational protocols.
- Resolved logistical issues promptly, ensuring uninterrupted service quality.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised the training of new hires in dispatching protocols and processes.
- Investigated customer inquiries regarding delivery status or delays.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Tracked and reported on dispatcher performance metrics.
- Scheduled loads according to priority and available equipment.
Medical Assistant
McAllen Lung Clinic
McAllen , TX
08.2009 - 08.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and procedures.
- Administered injections, medications, and treatments based on physician instructions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients on medication usage and treatment plans to promote understanding and adherence.
- Managed patient records through electronic health record systems to ensure accurate and accessible information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments and coordinated follow-up visits for patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Medical Assistant - Medical
Kaplan College
McAllen, TX05-2009
High School Diploma -
James Nikki Rowe
McAllen, TX06-2001
Skills
- Dispatch operations
- Route planning
- Route optimization
- Scheduling
- Logistics problem-solving
- Performance metrics
- Driver communication
- Staff training
- Time management
- Customer service
Timeline
Dispatch Supervisor
ZMS Consulting
01.2015 - 06.2024
Medical Assistant
McAllen Lung Clinic
08.2009 - 08.2014
Medical Assistant - Medical
Kaplan College
High School Diploma -
James Nikki Rowe