Dakota Robertson
Des Moines,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Admission Desk & Garden Shop
Greater Des Moines Botanical Garden
Des Moines , IA
2022.12 - Current
- Volunteering
- I volunteered as a cashier at the admission desk and checked people in who are members and non members and did many transactions for people. At the admissions desk I also helped do transactions for the merchandise in the Botanical Garden. Occasionally I would help put on price tags for merchandise and show people around who needed help with directions and even signed people up for memberships and I always made sure the customer was happy when volunteering.
Guest Exerience
Des Moines Performing Arts
Des Moines , IA
2023.01 - 2024.05
- Volunteering
- Helped with button making for kids at a kids event and made sure that kids and families had a good and fun experience when visiting the Des Moines Civic Center for a performance.
- Inspected public areas regularly to ensure they are clean and properly maintained.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Zoo Crew
Blank Park Zoo
Des Moines , IA
2023.06 - 2023.12
- Volunteering
- Greeted visitors and answered questions about the zoo's exhibits, facilities, and services.
- Maintained cleanliness of public areas in the zoo, including pathways, restrooms, picnic areas, and concession stands.
- Ensured that all safety regulations were followed by guests and employees.
- Provided customer service support to visitors with disabilities or special needs.
- Presented informal educational programs to excite and inform zoo visitors.
- Monitored visitor behavior to prevent any harm or injury to people or animals in the zoo environment.
Education
High School Diploma -
East High School
Des Moines, IA2026-05
Skills
- Customer Service
- Analytical and Critical Thinking
- Multitasking
- Collaboration
- Dependable and Responsible
- Active Listening
- Data Entry
- Task Prioritization
- Excellent Communication
- Time Management
- Troubleshooting
- Decision-Making
Accomplishments
- I am in the honor roll at East for having a 3.0 GPA or higher
Certification
- I am 10 hour OSHA Certified
- I am CPR/First Aid Certified for 2 years
References
References available upon request.
Timeline
Zoo Crew
Blank Park Zoo
2023.06 - 2023.12
Guest Exerience
Des Moines Performing Arts
2023.01 - 2024.05
Admission Desk & Garden Shop
Greater Des Moines Botanical Garden
2022.12 - Current
High School Diploma -
East High School
- I am 10 hour OSHA Certified
- I am CPR/First Aid Certified for 2 years
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