Marvin Mason
Des Moines,Iowa
Summary
Experienced Regional Sales Operations Manager with a 20+ year history in the service industry. Skilled in sales, theatre, event management, management, and leadership. Strong sales professional with a Bachelor of Arts (B.A.) focused on Radio/TV from Grand View College. Seasoned in special events planning, offering expertise and success in bringing clients' dreams to life. Excited to bring talent, creativity, and leadership to the next employer.
Overview
38
38
years of professional experience
Work History
Event Manager
Greater Des Moines Botanical Garden
09.2022 - Current
- Oversee the day-to-day operations of the Botanical Garden’s rental program and guest experience through establishing and executing outstanding customer service and advancing the organization’s initiatives
- Collaborate on the development of and manage the budgets for the Garden’s rental, catering, and beverage commission and ensure the organization’s strategic initiatives are met
- Work in partnership with other botanical garden teams to schedule and coordinate the rental and use of the venue spaces for internal and external groups including facility service operations, client services, internal users, and external renters
- Supervise daily opening and closing processes as needed, including the completion of daily deposits
- Collaborate with Marketing and promote the Botanical Garden as a rental venue to external clients to grow the rental program and earned revenue stream for the Garden.
Community Property Manager
Ingersoll Square Apartments
05.2021 - 09.2022
- Collecting rent and other property fees from tenants and commercial owners
- Reporting the property’s financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination and fair housing laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations.
Service Manager
Windsor Heights Hy-Vee
08.2020 - 05.2021
- Primary Duties and Responsibilities: Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
- Assists customers by: (examples include) Escorting them to the products they're looking for Securing products that are out of reach Loading or unloading heavy items Making note of and passing along customer suggestions or requests Performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call
- Performs as a leader and role model and maintains positive employee relations
- Ensures proper customer service throughout the store and addresses specific customer issues
- Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
Regional Sales & Operations Manager and Office Manager
Broadway Across America / John Gore Organization
09.2012 - 08.2020
- Ensure that all operational issues in the implementation of season, group and single events are complete and consistent with standards developed for Broadway Across America
- Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned Broadway Across America markets, including Louisville, Cincinnati, Columbus, Indianapolis and Kansas City
- Day-to-day operations; project coordination; operational communication; service support and reporting
- Assist the Operations team on engagement settlements throughout the Midwest region
- This position is the primary communicator for the market's general manager, marketing director, service center, local ticketing entity, and production company personnel
- Must demonstrate excellent organizational skills, multitasking abilities and be proficient in time management
- Order office supplies, plan monthly luncheons to boost morale, plan holiday parties and work with building management on repairs and upkeep
- Behavior is key to this position
- This person must exhibit a positive attitude with consideration for others
- The image they display directly impacts those that work for and with them
- This position is one of leadership and development for others.
Box Office Manager
Louisville Palace / Live Nation
10.2010 - 09.2012
- Ensure maximum customer value is gained from the current ticketing company through management of the systems, staff training and equipment utilization
- Conduct reporting and financial activities
- Analyze sales business and recommend new strategies, approaches and operational procedures
- Ensure ticket delivery and quality of the delivery process
- Develop the ticket business
- Manage the relationship with the ticketing company for efficiency, problems, updates and changes
- Provide enhanced business operation
- Train, develop and support all Live Nation staff on Ticketmaster
- Determine reporting needs and manage all reporting
- Provide analysis of customer and sales problems
- Analyze and collaborate to update fee structures
- Develop additional ticketing opportunities
- Monitor other potential ticketing system alternatives and be prepared to make recommendations on changes
- Collaborate to do sales documentation and conduct daily and event settlements
- Manage cash, credit cards, banking, and armored truck pick-up
- Back up staff
- Set up events in Ticketmaster software.
Box Office Manager
Kentucky Fair & Exposition Center / KFC Yum Center
07.2010 - 10.2010
- Ensure maximum customer value is gained from the current ticketing company through management of the systems, staff training and equipment utilization
- Conduct reporting and financial activities
- Analyze sales business and recommend new strategies, approaches and operational procedures
- Ensure ticket delivery and quality of the delivery process
- Manage the relationship with the ticketing company for efficiency, problems, updates and changes
- Provide enhanced business operation
- Train, develop and support all staff on Ticketmaster
- Set up events in Ticketmaster software.
Box Office Manager
SMG/John Paul Jones Arena
03.2006 - 07.2010
- Ensure maximum customer value is gained from the current ticketing company through management of the systems, staff training and equipment utilization
- Conduct reporting and financial activities
- Analyze sales business and recommend new strategies, approaches and operational procedures
- Ensure ticket delivery and quality of the delivery process
- Develop the ticket business
- Manage the relationship with the ticketing company for efficiency, problems, updates and changes
- Provide enhanced business operation
- Train, develop and support all staff on Ticketmaster
- Determine reporting needs and manage all reporting
- Provide analysis of customer and sales problems
- Analyze and collaborate to update fee structures
- Develop additional ticketing opportunities
- Monitor other potential ticketing system alternatives and be prepared to make recommendations on changes
- Collaborate to do sales documentation and conduct daily and event settlements
- Manage cash, credit cards, banking, and armored truck pick-up
- Back up staff
- Set up events in Musictoday software.
Sales Operations Manager
Civic Center of Greater Des Moines
07.1989 - 03.2006
- Ensure maximum customer value is gained from the current ticketing company through management of the systems, staff training and equipment utilization
- Conduct reporting and financial activities
- Analyze sales business and recommend new strategies, approaches and operational procedures
- Ensure ticket delivery and quality of the delivery process
- Develop the ticket business
- Manage the subscription business using efficient and enhanced approaches
- Collaboratively manage to ensure processing of all tickets and orders
- Create enhanced business processes for doing so
- Occasionally directly see
- Resolve Problems
- Manage the relationship with the ticketing company for efficiency, problems, updates and changes
- Provide enhanced business operation
- Train, develop and support all Civic Center staff on Ticketmaster
- Determine reporting needs and manage all reporting
- Provide analysis of customer and sales problems
- Analyze and collaborate to update fee structures
- Develop additional ticketing opportunities
- Monitor other potential ticketing system alternatives and be prepared to make recommendations on changes
- Collaborate to do sales documentation and conduct daily and event settlements
- Manage cash, credit cards, banking, and armored truck pick-up
- Back up staff
- Set up events in Ticketmaster.
Group & Corporate Sales Coordinator / Asst. Ticket Office Manager
Civic Center of Greater Des Moines
06.1986 - 07.1989
- Acted on behalf of the Ticket Office Manager in her absence assuming all responsibilities of the above job description
- Developed and distributed group sales materials to potential group clients
- Created advertising themes, wrote copy, prepared designs and graphics, and subcontracted art and production
- Carried out personal sales calls and speaking engagements promoting group sales.
Education
Bachelor of Arts - Radio/TV (Creative and Performing Arts)
Grand View College
Des Moines, Iowa01.1989
Skills
- Guest Relations
- Team leadership and supervision
- On-site Execution
- Schedule Management
Otherexperience
Over 15 years of hotel/motel and restaurant experience, including management and lead auditor positions for Days Inn and Holiday Inn. Past cashier experience with Walgreens and Kroger’s as well as a Shift Supervisor for Rite Aid.
References
Available upon request
Timeline
Event Manager
Greater Des Moines Botanical Garden
09.2022 - Current
Community Property Manager
Ingersoll Square Apartments
05.2021 - 09.2022
Service Manager
Windsor Heights Hy-Vee
08.2020 - 05.2021
Regional Sales & Operations Manager and Office Manager
Broadway Across America / John Gore Organization
09.2012 - 08.2020
Box Office Manager
Louisville Palace / Live Nation
10.2010 - 09.2012
Box Office Manager
Kentucky Fair & Exposition Center / KFC Yum Center
07.2010 - 10.2010
Box Office Manager
SMG/John Paul Jones Arena
03.2006 - 07.2010
Sales Operations Manager
Civic Center of Greater Des Moines
07.1989 - 03.2006
Group & Corporate Sales Coordinator / Asst. Ticket Office Manager
Civic Center of Greater Des Moines
06.1986 - 07.1989
Bachelor of Arts - Radio/TV (Creative and Performing Arts)
Grand View College
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