Dakota Roffler
Naples,FL
Summary
Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Server bringing skills in order management, payment processing and upselling. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
05.2016 - Current
- Ensured guests felt welcomed and were given excellent service
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers.
Server
Duffy's Sports Grill
04.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
Barron Collier High School
Naples, FL05.2015
Skills
- Cash Handling and Management
- Teamwork and Professionalism
- Performance Improvement
- Hospitality and Accommodation
- Clear and Effective Communication
- High-Volume Environments
- Customer Service
- Time management
Timeline
Server
Duffy's Sports Grill
04.2019 - 02.2020
Bartender
Applebee's Neighborhood Grill & Bar
05.2016 - Current
High School Diploma -
Barron Collier High School