Dakota Sciury
IT Generalist
East Sparta,OH
Summary
Versatile information technology generalist known for providing clients with clear guidance and practical advice. Currently pursuing a Bachelor of Science in Information Technology. Experience in device configuration, PC hardware installation, hardware/software troubleshooting, Google Education and Business Suite, and network troubleshooting. Knowledgeable in SQL. Enthusiasm for rapidly acquiring new processes, programs, and procedures to make significant contributions to user, team, and business success.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
IT Generalist
Green Local Schools
Uniontown, OH
07.2023 - Current
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications for MacOS and Windows.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Tested new software and hardware prior to deployment.
Tutor
Sandy Valley Local Schools
Magnolia, Ohio
08.2022 - 06.2023
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Provided homework assistance using specific curriculum and materials.
- Met with parents to discuss student progress and address learning concerns.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Planned lessons for up to 45 minutes to strengthen weak subjects and build skills.
Online Teacher
Sandy Valley Local Schools
Magnolia , Ohio
08.2021 - 05.2022
- Developed lesson plans using online programs to engage students, holding class accountable and generating greater comprehension and learning.
- Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Enhanced student learning experiences by incorporating multimedia resources and interactive activities into lessons.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT 10.2022 - Current
Bachelor of Science - Middle School Education
Kent State University
Kent, OH 09.2014 - 12.2019
Skills
Google Workspace
Ticket management
Service desk support
Staff education and training
Active Directory
Remote Support
MySQL
Certification
CompTIA A+
Timeline
CompTIA Project +
07-2024
CompTIA A+
12-2023
ITIL: IT Service Management
10-2023
IT Generalist
Green Local Schools
07.2023 - Current
Bachelor of Science - Information Technology
Western Governors University
10.2022 - Current
Tutor
Sandy Valley Local Schools
08.2022 - 06.2023
Online Teacher
Sandy Valley Local Schools
08.2021 - 05.2022
Bachelor of Science - Middle School Education
Kent State University
09.2014 - 12.2019
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