Dakota Sera

2016-2019

Head Yard Associate

• Maintain Yard Stock
• Load/Unload Flatbed Trucks, LTL Trucks and Customer Trucks/Vehicles
• Yard Organization/Cleanliness
• Operations of a 14' Flatbed Truck (Non CDL) for Customer Deliveries
• Pull/Prepare Customer Orders
• Forklift Operations

2019-2024

Inside Sales/Warehouse Manager

• Manage Sales Counter
• Route Delivery Trucks/Runs
• Handle Phone Calls/Walk-in Customers
• Prepare/Pull/Load Customer Orders
• Warehouse Organization
• Order Product
• Daily Use of WISE Program
• Daily Use of the TimeTree App (For Truck Runs)
• Arrange Consumer Quotes
• Collaborated with Outside Sales Representatives, Marketing and Other Departments to Generate Leads and Close Sales
• Maintains Current Knowledge of Evolving Changes in Marketplace

2023-2024

Additional Added Responsibilities

• Prepare Submittal Packages for Customers (Adobe)
• Order Confirmation/Billing (WISE)
• Product Ordering (POs - WISE)
• Some Basic Knowledge of Customer Take-Offs (In the Process of Learning)

2014-2016

Product Service Associate

• Maintain Building Displays of Product
• Ensure Structural Integrity of Displays/Racks
• Time Management
• Customer Satisfaction
• Travel to Multiple Store Locations
• Power Equipment Operation
• Handled high volumes of customer interactions daily, maintaining excellent service standards under pressure.
• Offered exceptional service and support to store guests.
• Assisted customers with product selection based on their needs, preferences, and budget constraints.

2013-2014

Sales Associate

• Ensure Customer Satisfaction
• Maintain Workplace Cleanliness
• Time Management
• Employee Training
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.