Dakota Smith

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Opened a new store, hiring a long lasting staff maintaining the highest Customer Experience Rating in the company.

• Worked with children of varying age, interest, skill, and developmental levels.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Led groups of children safely through variety of camp activities.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
• Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
• Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
• Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

• Became certified in Child Emotional and Behavioral Health and Development.

• Implemented operational strategies and effectively built customer and employee loyalty.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Worked my way up from a cashier to a General Manager running my own store; I took over a store that had not made profit nor was maintained well with a high turnover rate to a store with loyal staff as well as a clean profitable business.