Dakota Thomas
Wooster,OH
Summary
Results-oriented professional with expertise in customer relationship management and fraud detection. Committed to delivering exceptional service and compliance adherence, driving customer satisfaction and loyalty. Results-driven professional with expertise in customer relationship management, compliance adherence, and fraud detection. Proven ability to educate clients and streamline loan processing for enhanced customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
The Commercial & Savings Bank
Millersburg, Ohio
10.2024 - Current
- Ensured adherence to operational standards for security risk management and compliance.
- Identified fraud risks, promptly reporting suspicious activities to management to mitigate potential losses.
- Educated customers on banking services and digital tools, improving their understanding and utilization of available resources.
- Processed loan applications by gathering required documentation from clients.
- Cross-sold banking products, including credit cards, loans, and investments, resulting in increased customer engagement.
- Delivered exceptional customer service, fostering strong relationships with clients.
- Assisted customers in opening and closing accounts while guiding sound financial decisions.
Talent Acquisition Specialist
The Village Network
Wooster, OH
05.2022 - 03.2024
- Collaborated with hiring managers to define recruitment needs and establish job specifications, aligning talent acquisition strategies with organizational goals.
- Utilized applicant tracking system to track candidate progress and streamline recruitment processes, enhancing overall efficiency.
- Guided new hires throughout onboarding process, ensuring smooth integration.
- Attended career fairs and networking events to actively source potential candidates, expanding talent pipeline and increasing visibility for open positions.
Fabricator
Seaman Corporation
Wooster, OH
06.2016 - 05.2022
- Installed fabricated items per drawings and specifications, ensuring quality and precision.
- Collaborated with team members to streamline fabrication processes, enhancing overall workflow.
- Ensured safe work environment by adhering to safety policies and procedures, minimizing risks.
Education
Bachelor of Arts - Psychology
Ohio University
Athens, OH12-2021
Skills
- Customer relationship management
- Account management
- Fraud detection
- Loan processing
- Product cross-selling
- Compliance adherence
- Problem solving
- Team collaboration
- Effective communication
- Opportunity identification
Certification
NMLS
Timeline
Personal Banker
The Commercial & Savings Bank
10.2024 - Current
Talent Acquisition Specialist
The Village Network
05.2022 - 03.2024
Fabricator
Seaman Corporation
06.2016 - 05.2022
Bachelor of Arts - Psychology
Ohio University