Dakota Vick
Council Bluffs,IA
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer relations and documentation skills. Demonstrated adaptability and problem-solving prowess, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in support services through innovative strategies and teamwork, contributing to increased performance metrics and quality of life for individuals with disabilities.
Overview
5
5
years of professional experience
Work History
Seasonal Staffing Support Associate
Amazon
10.2023 - Current
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
Warehouse Worker
Amazon
11.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 49 pounds.
- Maintained clean and organized workspaces
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Crew Member
Five Guys
03.2024 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Learning Ambassador
Amazon
03.2023 - 03.2024
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first class they were teaching
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
Direct Support Professional
The Mentor Network- REM
12.2019 - 02.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Data Analytics - Information Technology
Metropolitan Community College
Omaha, NESkills
- Customer support
- Customer relations
- Documentation skills
- Schedule management
- Project Support
- Data entry
- Recordkeeping skills
- Training and coaching
- Data collection
- Documentation and reporting
- Issue resolution
- Support services
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Money handling
- Adaptability and flexibility
- Active listening
- Self motivation
Timeline
Crew Member
Five Guys
03.2024 - 07.2024
Seasonal Staffing Support Associate
Amazon
10.2023 - Current
Learning Ambassador
Amazon
03.2023 - 03.2024
Warehouse Worker
Amazon
11.2022 - Current
Direct Support Professional
The Mentor Network- REM
12.2019 - 02.2022
Data Analytics - Information Technology
Metropolitan Community College
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