Dakota Watterson
Providence,RI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Retail Manager
Mother Earth Wellness
10.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Enhanced operational efficiency by adopting new point-of-sale system that streamlined transactions.
- Assisted in recruiting, hiring and training of team members.
Retail Manager
Thomas C. Slater Compassion Center
04.2018 - 05.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Franchise Owner
College Pro Painter
01.2015 - 01.2017
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies, resulting in $120,000 in revenue in 2016.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Oversaw payroll, business planning and marketing for franchise operations.
Education
Associate of Science - Chemical Engineering
University of Rhode Island
Kingston, RI05.2020
Associate of Science - Fashion Merchandising
Johnson & Wales University
Providence, RI05.2017
Skills
- Customer Service
- Visual Merchandising
- Employee Scheduling
- Inventory Control
- Deposit Preparation
- Business Administration
- Team Training
- Staff Recruitment
- Cash Management
- Staff Management
- Marketing Strategy
Timeline
Retail Manager
Mother Earth Wellness
10.2022 - Current
Retail Manager
Thomas C. Slater Compassion Center
04.2018 - 05.2022
Franchise Owner
College Pro Painter
01.2015 - 01.2017
Associate of Science - Chemical Engineering
University of Rhode Island
Associate of Science - Fashion Merchandising
Johnson & Wales University
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