Dakotah Lundgren
Frewsburg,NY
Summary
Detail-oriented office professional with 7+ years of experience in clerical support, front desk service, and confidential records management. Skilled in answering phones, processing mail, organizing paperwork, and resolving daily scheduling and documentation needs. Brings strong time management and a professional, friendly approach to supporting staff and clients.
Overview
10
10
years of professional experience
Work History
Operations Assistant
Chautauqua County Dept. of Mental Hygiene
Jamestown , NY
06.2023 - Current
- Coordinated appointment scheduling and managed calendars for department staff and service providers, ensuring efficient time management.
- Handled incoming calls, mail, and correspondence for county mental hygiene services, facilitating effective communication and support.
- Worked with staff and clients to resolve scheduling and documentation needs each day.
- Organized intake paperwork and routed referrals for community services.
- Addressed customer inquiries promptly, achieving high levels of customer satisfaction through attentive service.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Trained new staff members on company policies related to operations management.
Clerk II
Frewsburg Central Schools
Frewsburg , NY
06.2016 - 06.2023
- Managed attendance records for school offices and classrooms.
- Answered phones and greeted families at the front desk.
- Entered student data into school information systems.
- Processed mail, forms, and routine office paperwork.
- Supported teachers and administrators with daily clerical needs.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Organized and maintained filing systems for confidential documents.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Education
Associate of Applied Science - Medical
Jamestown Business College
Jamestown06-2012
Skills
- Appointment scheduling
- Calendar coordination
- Records management
- Data entry
- Supply chain coordination
- Office administration
- Customer service
- Attention to detail
- Time management
- Professional demeanor
Timeline
Operations Assistant
Chautauqua County Dept. of Mental Hygiene
06.2023 - Current
Clerk II
Frewsburg Central Schools
06.2016 - 06.2023
Associate of Applied Science - Medical
Jamestown Business College