Dakotia Neer
Ankeny,IA
Summary
Hardworking hvac technician skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. I love to work with clients and help them achieve their heating and air goals.
I am a very hungry former salesman that wants to take his sales game to the next level. I believe I have what it takes to fill the role of the comfort advisor at bell brothers and not only meet the customers needs but also the companies goals.
Overview
3
3
years of professional experience
Work History
Service Technician
Bell Brothers Heating And Air Conditioning
Des Moines, IA
05.2022 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted team members with Furnace and air conditioning equipment troubleshooting and diagnostics.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Facilitated maintenance team training procedures to align with company standards.
- Demonstrated increased knowledge of company products and equipment.
- Performed maintenance duties and safely handled chemicals and solutions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Efficiently troubleshot and repaired HVAC equipment to cut company costs and maximize productivity.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
Comfort Advisor
Service Legends
Des Moines , IA
11.2019 - 05.2022
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Set up new contracts for products and services and coordinated transition to installation team.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Maintained closing rate over 45% with dedicated prospecting and exceptional customer relations skills.
- Visited prospective customers across Des Moines metro to demonstrate products and answer questions.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
- Handled over 20 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Researched potential clients and markets to prepare for appointments.
- Prepared pricing agreements and contracts to close sales.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Exceeded established sales goals and increased client retention.
- Connected customers with services based on individual needs and vendor capabilities.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Consistently exceeded new sales growth quotas for replacement.
- Networked at events and by phone to expand business profits and revenues.
- Built professional sales presentations to promote services to groups of potential customers.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used consultative sales approach to understand and meet customer needs.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Prospected new sales leads from directories, referrals and partners.
Education
High School Diploma -
Ankeny Centennial High School
Ankeny, IA06.2016
Skills
- Closing Sales
- Qualified Lead Generation
- Continuous Improvement Strategies
- Product and Service Knowledge
- Consultative Sales Strategies
- Inside and Outside Sales
- Sales Representation
- Prospecting and Cold Calling
- Unsupervised Learning
- Online Chat
- Reading Comprehension
- Sales Generation
- Upselling Techniques
- Revenue Generation
- Quotas and Goals
- Recovering and Recycling
- Variable Speed Drives
- Diagnostic Techniques
- Active Listening
- Complex Problem-Solving
- Ventilation and Air Conditioning
- Equipment Maintenance
- Single Compressor Systems
- Critical Thinking
- Electrical and Pneumatic Controls
- Time Management
- Piping and Brazing
- Service Reporting
- Leak Checks
- Technical Support
- Client Needs Assessment
- Heating Systems
- Performance Testing
- HVAC Design
- HVAC and Refrigeration Systems
- Electrical Wiring
- Equipment Selection
- Team Player
- Speaking
- Troubleshooting
- Refrigerant
Accomplishments
Over 25,000 in revenue as a service technician for 3 months in a row at previous company.
1.8 million sold in HVAC replacement in 2021.
Service tech of the year 2020 at previous company
X6 awards for most revenue generated in a month in hvac service department.
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Timeline
Service Technician
Bell Brothers Heating And Air Conditioning
05.2022 - Current
Comfort Advisor
Service Legends
11.2019 - 05.2022
High School Diploma -
Ankeny Centennial High School
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