Dala Buckley
Bonaire,GA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
3
3
years of professional experience
Work History
Co Sales Manager
Ulta Beauty Inc.
Macon, GA
08.2023 - Current
- Increased store sales by cross-selling complementary items.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Built talented and successful team that increased department sales.
- Maintained a clean work environment to promote safety standards.
- Collaborated with team members to develop creative solutions for challenges.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
Retail Operations Manager
Ulta Beauty Inc.
Macon, GA
05.2022 - 08.2023
- Implemented new technologies into daily operations such as Point-of-Sale systems.
- Inspected merchandise displays regularly to ensure they are neat and inviting for shoppers.
- Maintained inventory records to ensure accurate stock levels at all times.
- Resolved conflicts between customers and store personnel in a professional manner.
- Facilitated communication between corporate offices and store locations regarding policy changes or updates.
- Managed daily production and verified proper packaging and correct, timely deliveries.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Key Holder
Ulta Beauty Inc.
Warner Robins, GA
02.2022 - 05.2022
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Replenished merchandise displays throughout the store as needed.
Customer Support Specialist
Best Buy
Warner Robins, GA
04.2021 - 02.2022
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Investigated customer complaints regarding product quality or service rendered.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
High School Diploma -
Communication And Media Arts High School
Detroit, MI06-1999
Skills
- New Hire Onboarding
- Business Needs Assessment
- Sales Reporting
- Customer Service
- Operating Procedures and Policies
- Analytical Thinking
- Adaptability and Flexibility
- Time management abilities
- Teamwork and Collaboration
- Professional Demeanor
- Written Communication
- Promotional sales events
Timeline
Co Sales Manager
Ulta Beauty Inc.
08.2023 - Current
Retail Operations Manager
Ulta Beauty Inc.
05.2022 - 08.2023
Key Holder
Ulta Beauty Inc.
02.2022 - 05.2022
Customer Support Specialist
Best Buy
04.2021 - 02.2022
High School Diploma -
Communication And Media Arts High School