Dala Guy
Los Angeles,CA
Summary
Detail-oriented professional with a proven track record of optimizing organizational efficiency, excelling in project management, and consistently upholding the highest standards of excellence, seeking the position of Program Coordinator. My extensive experience in streamlining administrative processes, coupled with a deep commitment to operational excellence, positions me to drive organizational success s but also to uphold and elevate UCLA Health's legacy of delivering exceptional patient care.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
UCLA Health
07.2023 - Current
- Insurance verification for major insurance plans
- interacting with patients and explaining department's policies as they relate to appointment scheduling, billing, collections and registration
- established and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Conducted data access, search, and organization using various databases, streamlining information retrieval and analysis.
- Made effective, independent decisions in appropriate situations, contributing to efficient project management.
- Mentor and train new administrative staff, fostering their integration into the team and ensuring consistent service quality.
- Establish and maintain excellent customer relationships through timely response to inquiries and seamless financial transactions.
- Collaborated seamlessly with various departments within the clinic, including healthcare providers, billing, and patient care teams, to ensure cohesive patient care and operational efficiency
Human Rights Department (Work From Home)
AT&T
02.2022 - 07.2023
- Thrived in remote work environment and effectively facilitated the completion of special projects.
- Proficiency and knowledge of personal computer applications and applicable information technology applications for administration, database software, word processing, spreadsheets, PowerPoint, Microsoft Suite and Outlook.
- Demonstrated strong interpersonal and communication skills
- Collaborated with diverse populations with cultural sensitivity.
- Ensured compliance and accuracy in all financial transactions.
- Made effective, independent decisions in appropriate situations, contributing to efficient project management.
- Demonstrated proactive leadership by taking the initiative to organize and host regular team meetings for .
- Implemented the development of a comprehensive diversity team training program.
- Managed team budget allocation for sales improvement initiatives.
- Thrived in high-pressure environment, handling multiple tasks simultaneously while maintaining accuracy and efficiency.
Intern Administrative Assistant
Ascension St. Vincent Indianapolis Hospital
01.2022 - 03.2023
- Answer incoming calls, schedule appointments, and handle patient check-ins.
- interacted with patients and explained department's policies as they relate to appointment scheduling, billing, collections and registration
- Prioritized and efficiently completed assignments correctly , even in high-pressure situations, to meet tight deadlines.
- Demonstrated exceptional attention to detail, consistently ensuring data accuracy and compliance with financial policies.
- Independently composed clear, concise, and well-structured documents with impeccable syntax and grammar, including reports, grant applications, and financial statements.
- Use of EPIC for multiple tasks
Intern Admin Assistant- Pediatric Endocrinology
UCLA Health
06.2019 - 08.2019
- Independently completed tasks extreme attention to detail and data accuracy
- Conducted data access, search, and organization using various databases, streamlining information retrieval and analysis.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Developed business, financial and analytical skills needed for career.
- Coordinated and facilitated communication between medical staff and patients, ensuring accurate and timely information exchange.
- Sorted and organized files, spreadsheets and reports.
Customer Service Supervisor
Walmart
06.2019 - 01.2022
- Managed complex issues independently.
- Demonstrated exceptional attention to detail, consistently ensuring data accuracy and compliance with financial policies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Utilized effective communication skills to liaise with both customers and colleagues.
- Effectively adapted to frequently changing procedures and guidelines, demonstrating flexibility and agility in response to evolving business needs.
- Collaborated with cross-functional teams to address complex issues and ensure seamless operations.
Education
Master of Business Administration -
Los Angeles Pacific University
San Dimas, CA06.2024
Bachelor of Healthcare Management -
Los Angeles Pacific University
San Dimas08.2023
Skills
- Strong communication skills
- Leadership
- Medical Terminology
- 2 year experience with EPIC
- Insurance Verification
- Expertise in meticulously reviewing and editing documents for accuracy, grammar, spelling, and punctuation errors
- Financial Analysis Quick learner and adept at navigating new systems and processes
- Proficiency in computer skills and electronic health records (EHR) systems
- Proficient in Microsoft Office Suite
- Exceptional organizational skills Ability to work independently and as team player
- Excellent time management skills, maintaining accuracy and efficiency under demanding circumstances
Timeline
Administrative Assistant
UCLA Health
07.2023 - Current
Human Rights Department (Work From Home)
AT&T
02.2022 - 07.2023
Intern Administrative Assistant
Ascension St. Vincent Indianapolis Hospital
01.2022 - 03.2023
Intern Admin Assistant- Pediatric Endocrinology
UCLA Health
06.2019 - 08.2019
Customer Service Supervisor
Walmart
06.2019 - 01.2022
Master of Business Administration -
Los Angeles Pacific University
Bachelor of Healthcare Management -
Los Angeles Pacific University