Maricia Christian
Katy,TX
Summary
I am a Proactive Professional with 11+ years of experience currently seeking a Senior-Level healthcare role where I can leverage and grow my skills. My work history will demonstrate that I am an administrative leader, offering experience prioritizing administrative tasks to drive goal achievement. I am proficient in schedule coordination, registering patients/clients, resource allocation, and office supply management. I am also dedicated to training and mentoring staff/clients while cultivating a productive work culture.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
MD Anderson
11.2024 - Current
- Processed requisitions, followed up with vendors on previous orders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Conversed with vendors requesting new quotes for the current year, processed position descriptions.
- Timekeeping utilizing Kronos.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Senior Office Assistant
MEMORIAL HERMANN SOUTHWEST
05.2018 - Current
- Executed Record Filing System Enhancement: Implemented a systematic approach to record filing, significantly enhancing document organization and management efficiency
- This initiative streamlined retrieval processes, ensuring quick access to vital information
- Real-time Correspondence Development: Proficiently crafted correspondence letters, memos, and emails on demand, demonstrating agility in communication and ensuring timely dissemination of information to stakeholders
- Accuracy Assurance in Business Records: Meticulously maintained the integrity of business records by consistently updating patient information, thereby ensuring the accuracy and reliability of data crucial for operational decision-making
- Efficient Invoicing and Expense Processing: Utilized QuickBooks to efficiently process invoices and expenses, facilitating prompt payments and contributing to the smooth financial management of operations
- Effective Multitasking: Demonstrated exceptional abilities by efficiently managing online applications and navigating multiple screens simultaneously, enhancing productivity and workflow efficiency
- Prompt Communication Handling: Responsibly managed incoming communications, including phone calls, emails, and letters, promptly directing them to the appropriate staff members, thereby facilitating seamless communication flow within the office environment
- Simultaneous Project Management: Successfully juggled multiple projects concurrently by leveraging strong organizational and analytical skills, ensuring each project's timely completion and alignment with organizational objectives
- Administrative Support for Business Leaders: Consistently provided administrative support to business leaders, offering vital assistance in various tasks and communications, thereby enabling them to focus on strategic priorities and decision-making
- Insurance Policy Updates: I played a key role in updating insurance policies for Medicare and Medicaid patients, ensuring compliance with regulations, and facilitating smooth billing processes
- Proficient Typing Skills: Demonstrated a high level of typing proficiency, effectively managing documentation tasks with speed and accuracy, contributing to overall office efficiency
- Effective Conflict Resolution: Skillfully diffused concerns raised by customers and physician's offices, exhibiting strong interpersonal skills and professionalism in addressing issues and maintaining positive relationships
Medical Documentation Specialist
SUTHERLAND GLOBAL SERVICES
09.2013 - 04.2016
- Identified Audit Parameters for Quality Compliance: Proactively identified and established audit parameters to ensure compliance with stringent quality standards
- This initiative involved thorough analysis and assessment of documentation processes to uphold the highest levels of accuracy and integrity
- Collaborated with Quality Assurance Team: Worked closely with the quality assurance team to ensure adherence to regulatory requirements and standards
- Through effective collaboration and communication, contributed to the development and implementation of robust quality control measures across documentation practices
- Modeled Innovative Solutions for Organizational Needs: Demonstrated a proactive approach by modeling innovative solutions to address evolving organizational needs
- Leveraged industry best practices and technological advancements to optimize documentation processes, resulting in improved efficiency and effectiveness
- Assisted Compliance Officer in Documentation Gathering: Played a pivotal role in supporting the compliance officer by gathering and organizing necessary documentation for new account applications
- Ensured all required information was accurately compiled and readily accessible, facilitating smooth compliance processes
- Provided Staff Training and Mentorship: Took on a leadership role in providing comprehensive training and mentorship to staff members in preparing communication content for various media outlets
- Leveraged expertise in documentation practices and communication strategies to empower team members and enhance overall effectiveness
- Leadership in Contract Management: Provided visionary leadership in the development, direction, and maintenance of multiple complex and high-priority contracts between the company and its business partners, vendors, and suppliers
- This involved strategic negotiation, contract drafting, and ongoing management to ensure mutually beneficial relationships and favorable outcomes for all parties involved
Office Manager
Pediatric Dentistry
03.2011 - 08.2013
- Registered patients, confirmed appointments, surgeries, and medical consultations
- Implemented organizational tactics to help with workflow of the office
- Transcribed dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, and discharge summaries
- Monitored inventory for dental supplies
- Maintaining and organizing patient records in compliance with privacy laws
- Handling patient billing and payment processing
- Coordinating with dental insurance companies to verify coverage and process claims
- Ordering dental office and clinic supplies as needed
Front Desk Associate
Fitness Connection
02.2011 - 08.2013
- Greeted and checked-in members
- Answered phone calls and inquiries
- Scheduled appointments
- Provided general assistance to gym members
- Managed front desk operations, including paperwork, restock and membership processing
- Maintained a clean and organized front desk area
Senior Office Assistant
Signs Galore Enterprise
05.2008 - 12.2011
- Supported senior managers and executives with daily clerical tasks
- Scheduled appointments
- Planned meetings
- Managed phone calls and emails
- Maintained office organization
- Printing, scanning, e-mailing, and distributing hard copies of documents
- Prepared minutes for meetings
Office Manager
McDonalds
06.2008 - 01.2011
- Oversee daily restaurant operations
- Ensured all food safety, sanitation, and quality standards are met consistently
- Manage and schedule staff shifts
- Balancing the need for adequate coverage with labor cost controls
- Signed for packages and updated inventory
- Managed payroll
- Trained new employees on McDonald’s protocols, customer service standards, and operational procedures
- Emailed correspondence letters to service complaints and or unsatisfactory food quality
- Daily Bank deposits
Floor Supervisor
Victoria Secret
12.2008 - 05.2009
- Managing inventory levels to maintain customer satisfaction and optimize profits
- Executing marketing initiatives to drive customer traffic and increase store profitability
- Assessing development opportunities and providing input into new store openings or remodels, or other projects that impact the district
- Assess themed projects for holiday celebrations or product sales
- Attendance/adherence
Inventory/Sales Manager
Charlotte Russe
11.2007 - 12.2008
- Ordering additional inventory when stocks are low
- Sourcing suppliers and maintaining relationships with them
- Addressing problems in supply and delivery and finding appropriate solutions
- Preparing inventory for delivery or shipping to customers
- Training inventory clerks and warehouse staff, delegating tasks and creating schedules for them
Customer Service Representative
Applebee’s
05.2006 - 06.2007
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing the products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Front Desk Assistant
Wilson’s Photography Studio
04.2004 - 05.2006
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Maintained cleanliness of front desk area throughout shift, stocked supplies as necessary.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Processing order prints for photos and organizing them.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Education
Bachelor of Arts - Business Marketing
Prairie View A&M University
Skills
- Team Leader
- Multi-line phone system
- Project Manager
- Strong Organizational skills
- Strong communication skills
- Confidential recordkeeping
- Sorting
- Filing
- Data gathering
- American Sign Language
- Invoice Verification
- Report Preparation
- Expense Reporting
- Calendar Management
- Interdepartmental Collaboration
- File Organization
- Event preparation
- Scheduling
- Call handling
- Payroll Processing
- Medical Terminology
- Office Supplies Management
- Team Bonding
- Vendor Relationship Management
- Patient Charting
- Spreadsheet Creation
- Medical Records Management
- Customer and client relations
- Computer proficiency
- Microsoft outlook
- Microsoft Excel
- Time management
- Strong problem solver
- Critical thinking
- Office management
- Scheduling and calendar management
Affiliations
- American Marketing Association
- International Association of Administrative Professionals
- Community Career Leaders of America
- Alpha Kappa Alpha Sorority Incorporated
Timeline
Administrative Assistant
MD Anderson
11.2024 - Current
Senior Office Assistant
MEMORIAL HERMANN SOUTHWEST
05.2018 - Current
Medical Documentation Specialist
SUTHERLAND GLOBAL SERVICES
09.2013 - 04.2016
Office Manager
Pediatric Dentistry
03.2011 - 08.2013
Front Desk Associate
Fitness Connection
02.2011 - 08.2013
Floor Supervisor
Victoria Secret
12.2008 - 05.2009
Office Manager
McDonalds
06.2008 - 01.2011
Senior Office Assistant
Signs Galore Enterprise
05.2008 - 12.2011
Inventory/Sales Manager
Charlotte Russe
11.2007 - 12.2008
Customer Service Representative
Applebee’s
05.2006 - 06.2007
Front Desk Assistant
Wilson’s Photography Studio
04.2004 - 05.2006
Bachelor of Arts - Business Marketing
Prairie View A&M University
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