Maricia Christian
Katy,TX
Summary
I am a Proactive Professional with 11+ years of experience currently seeking a Senior-Level healthcare role where I can leverage and grow my skills. My work history will demonstrate that I am an administrative leader, offering experience prioritizing administrative tasks to drive goal achievement. I am proficient in schedule coordination, registering patients/clients, resource allocation, and office supply management. I am also dedicated to training and mentoring staff/clients while cultivating a productive work culture.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
MD Anderson
Houston, TX
11.2024 - Current
- Processed requisitions, followed up with vendors on previous orders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Conversed with vendors requesting new quotes for the current year, processed position descriptions.
- Timekeeping utilizing Kronos.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Senior Office Assistant
MEMORIAL HERMANN SOUTHWEST
Houston, TX
05.2018 - Current
- Executed Record Filing System Enhancement: Implemented a systematic approach to record filing, significantly enhancing document organization and management efficiency
- This initiative streamlined retrieval processes, ensuring quick access to vital information
- Real-time Correspondence Development: Proficiently crafted correspondence letters, memos, and emails on demand, demonstrating agility in communication and ensuring timely dissemination of information to stakeholders
- Accuracy Assurance in Business Records: Meticulously maintained the integrity of business records by consistently updating patient information, thereby ensuring the accuracy and reliability of data crucial for operational decision-making
- Efficient Invoicing and Expense Processing: Utilized QuickBooks to efficiently process invoices and expenses, facilitating prompt payments and contributing to the smooth financial management of operations
- Effective Multitasking: Demonstrated exceptional abilities by efficiently managing online applications and navigating multiple screens simultaneously, enhancing productivity and workflow efficiency
- Prompt Communication Handling: Responsibly managed incoming communications, including phone calls, emails, and letters, promptly directing them to the appropriate staff members, thereby facilitating seamless communication flow within the office environment
- Simultaneous Project Management: Successfully juggled multiple projects concurrently by leveraging strong organizational and analytical skills, ensuring each project's timely completion and alignment with organizational objectives
- Administrative Support for Business Leaders: Consistently provided administrative support to business leaders, offering vital assistance in various tasks and communications, thereby enabling them to focus on strategic priorities and decision-making
- Insurance Policy Updates: I played a key role in updating insurance policies for Medicare and Medicaid patients, ensuring compliance with regulations, and facilitating smooth billing processes
- Proficient Typing Skills: Demonstrated a high level of typing proficiency, effectively managing documentation tasks with speed and accuracy, contributing to overall office efficiency
- Effective Conflict Resolution: Skillfully diffused concerns raised by customers and physician's offices, exhibiting strong interpersonal skills and professionalism in addressing issues and maintaining positive relationships
Medical Documentation Specialist
SUTHERLAND GLOBAL SERVICES
Houston, TX
09.2013 - 04.2016
- Identified Audit Parameters for Quality Compliance: Proactively identified and established audit parameters to ensure compliance with stringent quality standards
- This initiative involved thorough analysis and assessment of documentation processes to uphold the highest levels of accuracy and integrity
- Collaborated with Quality Assurance Team: Worked closely with the quality assurance team to ensure adherence to regulatory requirements and standards
- Through effective collaboration and communication, contributed to the development and implementation of robust quality control measures across documentation practices
- Modeled Innovative Solutions for Organizational Needs: Demonstrated a proactive approach by modeling innovative solutions to address evolving organizational needs
- Leveraged industry best practices and technological advancements to optimize documentation processes, resulting in improved efficiency and effectiveness
- Assisted Compliance Officer in Documentation Gathering: Played a pivotal role in supporting the compliance officer by gathering and organizing necessary documentation for new account applications
- Ensured all required information was accurately compiled and readily accessible, facilitating smooth compliance processes
- Provided Staff Training and Mentorship: Took on a leadership role in providing comprehensive training and mentorship to staff members in preparing communication content for various media outlets
- Leveraged expertise in documentation practices and communication strategies to empower team members and enhance overall effectiveness
- Leadership in Contract Management: Provided visionary leadership in the development, direction, and maintenance of multiple complex and high-priority contracts between the company and its business partners, vendors, and suppliers
- This involved strategic negotiation, contract drafting, and ongoing management to ensure mutually beneficial relationships and favorable outcomes for all parties involved
Office Manager
Pediatric Dentistry
03.2011 - 08.2013
- Registered patients, confirmed appointments, surgeries, and medical consultations
- Implemented organizational tactics to help with workflow of the office
- Transcribed dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, and discharge summaries
- Monitored inventory for dental supplies
- Maintaining and organizing patient records in compliance with privacy laws
- Handling patient billing and payment processing
- Coordinating with dental insurance companies to verify coverage and process claims
- Ordering dental office and clinic supplies as needed
Front Desk Associate
Fitness Connection
02.2011 - 08.2013
- Greeted and checked-in members
- Answered phone calls and inquiries
- Scheduled appointments
- Provided general assistance to gym members
- Managed front desk operations, including paperwork, restock and membership processing
- Maintained a clean and organized front desk area
Senior Office Assistant
Signs Galore Enterprise
05.2008 - 12.2011
- Supported senior managers and executives with daily clerical tasks
- Scheduled appointments
- Planned meetings
- Managed phone calls and emails
- Maintained office organization
- Printing, scanning, e-mailing, and distributing hard copies of documents
- Prepared minutes for meetings
Office Manager
McDonalds
06.2008 - 01.2011
- Oversee daily restaurant operations
- Ensured all food safety, sanitation, and quality standards are met consistently
- Manage and schedule staff shifts
- Balancing the need for adequate coverage with labor cost controls
- Signed for packages and updated inventory
- Managed payroll
- Trained new employees on McDonald’s protocols, customer service standards, and operational procedures
- Emailed correspondence letters to service complaints and or unsatisfactory food quality
- Daily Bank deposits
Floor Supervisor
Victoria Secret
12.2008 - 05.2009
- Managing inventory levels to maintain customer satisfaction and optimize profits
- Executing marketing initiatives to drive customer traffic and increase store profitability
- Assessing development opportunities and providing input into new store openings or remodels, or other projects that impact the district
- Assess themed projects for holiday celebrations or product sales
- Attendance/adherence
Inventory/Sales Manager
Charlotte Russe
11.2007 - 12.2008
- Ordering additional inventory when stocks are low
- Sourcing suppliers and maintaining relationships with them
- Addressing problems in supply and delivery and finding appropriate solutions
- Preparing inventory for delivery or shipping to customers
- Training inventory clerks and warehouse staff, delegating tasks and creating schedules for them
Customer Service Representative
Applebee’s
05.2006 - 06.2007
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing the products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Front Desk Assistant
Wilson’s Photography Studio
04.2004 - 05.2006
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Maintained cleanliness of front desk area throughout shift, stocked supplies as necessary.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Processing order prints for photos and organizing them.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Education
Bachelor of Arts - Business Marketing
Prairie View A&M University
Skills
- Team Leader
- Multi-line phone system
- Project Manager
- Strong Organizational skills
- Strong communication skills
- Confidential recordkeeping
- Sorting
- Filing
- Data gathering
- American Sign Language
- Invoice Verification
- Report Preparation
- Expense Reporting
- Calendar Management
- Interdepartmental Collaboration
- File Organization
- Event preparation
- Scheduling
- Call handling
- Payroll Processing
- Medical Terminology
- Office Supplies Management
- Team Bonding
- Vendor Relationship Management
- Patient Charting
- Spreadsheet Creation
- Medical Records Management
- Customer and client relations
- Computer proficiency
- Microsoft outlook
- Microsoft Excel
- Time management
- Strong problem solver
- Critical thinking
- Office management
- Scheduling and calendar management
Affiliations
- American Marketing Association
- International Association of Administrative Professionals
- Community Career Leaders of America
- Alpha Kappa Alpha Sorority Incorporated
Timeline
Administrative Assistant
MD Anderson
11.2024 - Current
Senior Office Assistant
MEMORIAL HERMANN SOUTHWEST
05.2018 - Current
Medical Documentation Specialist
SUTHERLAND GLOBAL SERVICES
09.2013 - 04.2016
Office Manager
Pediatric Dentistry
03.2011 - 08.2013
Front Desk Associate
Fitness Connection
02.2011 - 08.2013
Floor Supervisor
Victoria Secret
12.2008 - 05.2009
Office Manager
McDonalds
06.2008 - 01.2011
Senior Office Assistant
Signs Galore Enterprise
05.2008 - 12.2011
Inventory/Sales Manager
Charlotte Russe
11.2007 - 12.2008
Customer Service Representative
Applebee’s
05.2006 - 06.2007
Front Desk Assistant
Wilson’s Photography Studio
04.2004 - 05.2006
Bachelor of Arts - Business Marketing
Prairie View A&M University