Dalaa Alnahas

Erlanger,KY

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Store Owner

Hookah Lounge

02.2022 - 06.2023

Consulted with customers to assess needs and propose optimal solutions.
Prepared bank deposits and handled business sales, returns and transaction reports.
Trained and motivated employees to perform daily business functions.
Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Conducted target market research to discover customer needs and analyze competitor trends.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

General Manager

Gas Station

03.2021 - 01.2022

Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Introduced new methods, practices, and systems to reduce turnaround time.

Education

High School Diploma -

Ypsilanti New Tech High School

Ypsilanti, MI

05.2021

Skills

Develop Policies
Sales Strategies
Product Marketing
Mig and Tig Welding
Sales Management
Trend Analysis
Advertising Campaign Development
Budgeting and Cost Control

Business Administration
Inventory Control
Customer Relations
Price Structuring
New Business Development
Adaptable and Flexible
Store Layouts

Accomplishments

Resolved product issue through consumer testing.
Supervised team of 6 staff members.

Languages

Arabic

Native or Bilingual

Timeline