Da'Laija McDonald
Richburg,SC
Summary
Highly motivated professional seeking to advance my skills & knowledge within the credit union.
Overview
7
7
years of professional experience
Work History
Risk Analyst
Family Trust Federal Credit Union
09.2019 - Current
- Process member card disputes daily
- Maintain and reconcile ongoing tracking of member disputes
- Assist with implementing fraud rules to maintain low card fraud rates
- Perform reconciliation and balancing of various general ledger accounts
- Assist with completion of month end closing processes
- Assist with atm balancing
- Assist with yearly audit of credit union
- Effectively communicate with department leads and staff across the credit union
- Create and maintain accurate procedures related to my position
- Maintain knowledge of other roles in my department to assist as backup whenever needed
Member Support
Family Trust Federal Credit Union
06.2018 - 09.2019
- Effectively communicated with members across multiple communication channels
- Conducted necessary research to resolve member problems and complaints in a timely fashion
- Educated and cross-offered credit union products & services based on member needs
- Maintained knowledge of and complied with all regulations and policies
Member Service Representative
Family Trust Federal Credit Union
05.2017 - 05.2018
- Accurately assisted members with various financial transactions
- Educated and cross-offered credit union products & services based on member needs
- Balanced cash drawer daily
- Completed monthly financial reports
- Maintained knowledge of and complied with all regulations and policies
Education
Accounting -
York Technical College
Rock Hill, SCSkills
- Data entry
- Communication skills
- Detail oriented
- Time management
Timeline
Risk Analyst
Family Trust Federal Credit Union
09.2019 - Current
Member Support
Family Trust Federal Credit Union
06.2018 - 09.2019
Member Service Representative
Family Trust Federal Credit Union
05.2017 - 05.2018
Accounting -
York Technical College
Similar Profiles
Katie GoogeKatie Googe
Debt Recovery Specialist at Family Trust Federal Credit UnionDebt Recovery Specialist at Family Trust Federal Credit Union
Jeremiah KingJeremiah King
Bank Teller at Family Trust Federal Credit UnionBank Teller at Family Trust Federal Credit Union
Dondrick PaulDondrick Paul
Branch Manager at People’s Trust Federal Credit UnionBranch Manager at People’s Trust Federal Credit Union