Da'Laija McDonald
Richburg,SC
Summary
Highly motivated professional seeking to advance my skills & knowledge within the credit union.
Overview
7
7
years of professional experience
Work History
Risk Analyst
Family Trust Federal Credit Union
2019.09 - Current
- Process member card disputes daily
- Maintain and reconcile ongoing tracking of member disputes
- Assist with implementing fraud rules to maintain low card fraud rates
- Perform reconciliation and balancing of various general ledger accounts
- Assist with completion of month end closing processes
- Assist with atm balancing
- Assist with yearly audit of credit union
- Effectively communicate with department leads and staff across the credit union
- Create and maintain accurate procedures related to my position
- Maintain knowledge of other roles in my department to assist as backup whenever needed
Member Support
Family Trust Federal Credit Union
2018.06 - 2019.09
- Effectively communicated with members across multiple communication channels
- Conducted necessary research to resolve member problems and complaints in a timely fashion
- Educated and cross-offered credit union products & services based on member needs
- Maintained knowledge of and complied with all regulations and policies
Member Service Representative
Family Trust Federal Credit Union
2017.05 - 2018.05
- Accurately assisted members with various financial transactions
- Educated and cross-offered credit union products & services based on member needs
- Balanced cash drawer daily
- Completed monthly financial reports
- Maintained knowledge of and complied with all regulations and policies
Education
Accounting -
York Technical College
Rock Hill, SCSkills
- Data entry
- Communication skills
- Detail oriented
- Time management
Timeline
Risk Analyst
Family Trust Federal Credit Union
2019.09 - Current
Member Support
Family Trust Federal Credit Union
2018.06 - 2019.09
Member Service Representative
Family Trust Federal Credit Union
2017.05 - 2018.05
Accounting -
York Technical College
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