Dalana Montgomery
South Lake Tahoe,CA
Summary
I am an enthusiastic and energetic person, with 5 years experience in the restaurant industry. I am seeking a position in a casual to casual fine dining restaurant to expand my restaurant knowledge and gain experience.
Overview
5
5
years of professional experience
Work History
Head Hostess
Edgewood Resort
South Lake Tahoe
12.2024 - Current
- Exceeded national corporate standards regarding quality & efficiency.
- Accurately estimated wait times, prepared tables with efficiency and quality in mind.
- Responsible for keeping track of orders in an organized and efficient manner to ensure the correct order went to the correct guest.
- Upheld excellent customer service to each and every customer, including de-escalation techniques when the situation called for it.
Hostess/Box office
The Loft
South Lake Tahoe
05.2023 - Current
- Responsible for managing reservation lists of 100+ covers.
- Answered phone inquiries, including but not limited to; regarding large events, handling guest counts, confirming VIP reservations, and preparing the restaurant for sold-out evening shows.
- Responsible for training all new hosting staff.
- Consistently sold show tickets in high volumes, averaging from $500-$2,000 nightly.
- Managed the box office phone line during peak hours and was responsible for responding to all voicemails regarding ticket sales, information about shows, and current promotions.
Server
Base Camp Pizza Co
South Lake Tahoe
06.2020 - 04.2024
- Consistently upheld sales of $1,500 or more during peak hours.
- Apart of a team responsible for serving VIP guests and clients, with focus on attention to detail and discretion.
- Efficiently managed wait times as high as 2 hours, coordinating with kitchen staff to ensure times were accurate.
- Being entrusted to handle tip distribution accurately and efficiently, among 20+ support staff employees nightly.
- Responsible for inspecting all orders to ensure each one comes out with the best quality for top customer satisfaction.
- Responsible for training upwards of 20 employees in both Takeout and Hosting.
Skills
- Certified California Food Handlers card
- Interpersonal Skills
- High-volume dining
- Teamwork and Collaboration
- Server Support
- Knowledge of Sanitation Standards
- Ability to adapt quickly
- POS System knowledge
References
Alex Mckeen, alex@thelofttahoe.com
General Manager at The Loft
Francis Oneto, frankie@thelofttahoe.com
Box Office Manager at The Loft
Chelsea Noonan, (949) 945-4035 General Manager at Base Camp Pizza Co.
Timeline
Head Hostess
Edgewood Resort
12.2024 - Current
Hostess/Box office
The Loft
05.2023 - Current
Server
Base Camp Pizza Co
06.2020 - 04.2024